Head of Retail Sales & Operations

Culture Kings sits at the intersection of music, sport, and fashion. These three pillars are the foundation of our brand and the driving force behind everything we do. At the heart of each is streetwear, which continues to evolve as a defining element of modern culture.

We are known for our commitment to exclusivity and excellence, delivering a premium retail experience that transcends genres, cultures, styles, and generations.

Every Culture Kings store delivers an electrifying atmosphere unlike any other in retail, with live DJs performing in-store and a space that celebrates creativity and culture. Visited by some of the world’s leading athletes, artists, and tastemakers, Culture Kings remains ahead of the curve, offering a bold and elevated perspective on the ever-evolving global streetwear landscape.

An exciting opportunity is available to join the Culture Kings team as Head of Retail Sales & Operations, based in QLD. We are looking for a driven retail leader who is passionate about brand, thrives in a fast-paced environment, and is motivated to make a meaningful impact.

Reporting to the VP of Commercial & GTM, this newly created role aims to make a great impact in the retail arm of the business, owning the commercial performance, operating discipline and people outcomes of all nine ANZ stores.

If you are commercially driven, operationally disciplined, and ready to take ownership of a national retail growth mandate within one of Australia's most recognised streetwear brands, this is your opportunity to grow with Culture Kings.

In this role, you will own national retail sales performance across all nine ANZ stores, driving the four core growth levers of sales per SQM, conversion rate, units per transaction and average transaction value against budget and prior years.

You will govern wage-to-sales and shrink as the two core controllable cost levers, own store-level inventory control and stocktake governance, and act as the single channel for all sales and operations directives reaching the store fleet. You will also own the full employment lifecycle for store teams, building an A-grade Store Manager bench and a visible internal talent pipeline, and lead the people, operations and sales readiness of every new store opening.

You will provide clear, data-led retail performance reporting to the VP and executive team on a weekly, monthly and quarterly basis, and partner closely with the Head of Store Experience, Finance, P&C and Merch Planning & Allocation on strategic commercial and workforce initiatives.

• Proven experience leading a multi-site retail network, ideally within fashion, lifestyle, or premium retail
• Track record of driving profitable sales growth against budget through the core commercial levers (sales per SQM, conversion, UPT, ATV)
• Experience owning wage-to-sales and shrink/loss-prevention performance in a labour-heavy retail environment
• Strong understanding of retail inventory control, replenishment and stocktake governance
• Experience recruiting, developing and retaining store leadership talent, with a track record of succession planning
• Working knowledge of Fair Work Act, National Employment Standards and Modern Award obligations as they apply to retail teams
• Experience delivering new store openings, from readiness through to sales ramp
• Strong analytical and reporting capability, with experience presenting to executive or board-level audiences

• A commercially driven leader who owns outcomes end-to-end
• Highly disciplined and process-oriented, with a bias for weekly, data-led action
• Collaborative and cross-functionally savvy - works closely with peers across Store Experience, Finance, P&C and Merch Planning
• Clear communicator who can translate strategy into prioritised, unambiguous execution for store teams
• High standards with a continuous improvement mindset
• Passionate about brand, culture, and delivering work that makes an impact

• Competitive remuneration and access to team benefits
• Ongoing development and career growth opportunities
• A fast-paced, high-energy, and collaborative working environment
• Open communication, low red tape, and a culture that values initiative and ideas
• The opportunity to lead within a globally recognised streetwear brand

There has never been a more exciting time to join Culture Kings. As we continue to grow and evolve, we are always looking for talented people who want to be part of our journey. If this opportunity aligns with your experience and career goals, we encourage you to apply.

Culture Kings is an Equal Opportunity Employer. We are committed to building a diverse and inclusive workplace and encourage applications from all backgrounds. At Culture Kings, different makes us better.