Care Operations Administration Officer

_{03rd September, 2026}

Join a purpose-driven organisation supporting exceptional care

We're looking for an organised and proactive Care Operations Administration Officer to join our Care Operations team. Your work will directly support the safe delivery of services to vulnerable children, young people and adults.

If you're someone who enjoys attention to detail and being the person others rely on to keep things running smoothly, we'd love to hear from you.

About Us
Direct Care Resources (DCR) has been delivering high-quality supported independent living, community access and child protection services across South-East Queensland for more than 25 years.
Everything we do is centred around providing safe, high-quality care while maintaining strong governance, compliance and continuous improvement. Behind every great care operations team is a great administration team, and this role is an important part of that.
  
About the Role
Reporting to the General Manager – Care Operations, you'll provide administrative and compliance support across our Care Operations team. You'll coordinate documentation, maintain critical compliance records, prepare meeting documentation, support incident reporting processes and ensure important operational records remain accurate and up to date.
  
What You'll Do
As our Care Operations Administration Officer, you'll:

• Coordinate and process incident reports and ensure documentation is completed within required timeframes.
• Support statutory reporting requirements and monitor key compliance deadlines.
• Maintain and monitor compliance records and registers, including restrictive practices, Positive Behaviour Support Plans, guardian consents, QCAT orders, care plans and NDIS review schedules.
• Coordinate monthly reporting to the NDIS Commission.
• Prepare meeting agendas, minutes and action registers.
• Maintain accurate electronic records across organisational systems including SharePoint and compliance trackers.
• Prepare operational documentation, resources and reports for Care Operations.
• Monitor documentation to ensure records remain current, complete and easily accessible.
• Work collaboratively with operational leaders to support quality, compliance and effective service delivery.

About You
You'll be someone who:

• Is highly organised with excellent attention to detail.
• Enjoys working with systems, documentation and structured processes.
• Can communicate confidently with a wide range of people.
• Takes ownership of tasks and follows through to completion.
• Enjoys supporting others and contributing to a collaborative team environment.
• Is comfortable working within deadlines while maintaining accuracy.
• Has strong Microsoft Office skills and is comfortable learning new systems.

Highly Regarded
Experience in disability, child protection, community services or similar regulated industry will be highly regarded.
  
Essential Requirements

• Relevant qualification in administration, business, community services or similar (or willingness to obtain).
• Minimum three years' experience in an administration or operational support role.
• Current Blue Card (or willingness to obtain).
• Current LCS2 Child Protection Clearance (or willingness to obtain).
• Current NDIS Worker Screening Clearance (or willingness to obtain).

Why Join us?

• Make a genuine difference supporting people in the disability and child protection sectors.
• Supportive and collaborative team environment.
• Ongoing learning and development opportunities.
• Opportunity to build your career in a growing organisation.

Ready to Apply?
If you're an organised administrator who enjoys supporting operational teams and making sure the details are right, we'd love to hear from you.
  
Please note: Applicants must have unrestricted working rights in Australia. Visa sponsorship is not available for this position.