Growth & Market Insights Manager

We are seeking an experienced and highly organised Growth & Market Insights Manager to join our Member Services team.

Reporting to the Head of Growth, Partnerships and Market Intelligence, you will play a pivotal role in helping the organisation make informed, evidence-based decisions that drive growth, improve customer value and unlock new commercial opportunities.

This is a highly collaborative role where you will combine market intelligence, customer insights, commercial analysis and project delivery expertise to identify opportunities and bring growth initiatives to life.

You will work closely with stakeholders across Marketing, Membership, Acquisition, Policy, Events, Service Delivery and Committee for Melbourne to support growth priorities, partnership opportunities and proposition development.

In this role, you will:

• Identify and evaluate growth opportunities using market, customer, member and commercial insights
• Analyse customer behaviour, market trends and pipeline data to provide actionable recommendations
• Design and coordinate growth initiatives from concept through to implementation and benefits realisation
• Support business case development, commercial analysis and investment decisions
• Strengthen CRM governance, data quality and pipeline visibility across the Growth function
• Develop reporting and dashboards that provide meaningful insights into performance, opportunities and risks
• Support partnership opportunities and cross-functional initiatives through practical analysis and stakeholder engagement
• Track outcomes, measure success and continuously improve growth performance

About You

You are a curious, commercially focused professional who enjoys turning data and insights into action.

You will bring:

• Experience in growth, commercial strategy, insights, market intelligence, partnerships, CRM, product marketing or a similar commercial environment
• Strong analytical skills with the ability to interpret complex data and provide practical recommendations
• Experience developing and delivering growth initiatives, business cases, commercial opportunities or go-to-market activities
• Excellent commercial acumen and ability to assess opportunities through a customer, revenue and market lens
• Experience working with CRM platforms, pipeline reporting and performance dashboards
• Strong stakeholder engagement and influencing skills
• Exceptional communication and presentation skills
• Proven project delivery capability with the ability to manage multiple priorities and stakeholders
• A commitment to data quality, continuous improvement and evidence-based decision-making

Desirable:

• Experience in a membership, association, B2B, services or growth-focused environment
• Tertiary qualifications in Business, Commerce, Marketing, Economics, Analytics, Strategy or a

How to apply

If this sounds like you, please apply online under the Careers section of our website, www.victorianchamber.com.au/careers. Applications, including a cover letter addressing the Key Selection Criteria contained within the position description, should be addressed to Abby Sharma. The position description can be found under the Careers section of our website.

Please note that the successful applicant will be subject to a satisfactory police check as a pre-condition of employment. Applicants must also hold a valid driver’s licence.

Our Commitment to Equity, Diversity & Inclusion 

We are committed to creating an inclusive workplace that values diversity and ensures equal opportunities for all.  We welcome and encourage applications from First Nations people, people with disability, LGBTQIA+ and people from culturally diverse backgrounds.  If you have accessibility requirements or require an adjustment to participate in our recruitment and selection process, please let us know in your application.