Caravan Park Attendant

About the Role

The Great Ocean Road Coast and Parks Authority (GORCAPA) is seeking a motivated and customer-focused Caravan Park Attendant to join the team at Torquay Foreshore Caravan Park.

This is a hands-on, varied role that combines front-of-house customer service with cleaning, grounds maintenance and general park upkeep. As one of the first points of contact for guests, you will help create a welcoming experience while ensuring the park, facilities and accommodation are maintained to a high standard.

Working as part of a close-knit team, you'll contribute to the ongoing success of one of Victoria's most popular coastal holiday destinations.

In this varied role, you will:

• Deliver friendly and professional customer service to guests in person, over the phone and via email.
• Assist with bookings, reservations and guest enquiries using our reservation management system.
• Provide information to visitors and help resolve customer concerns in a positive and timely manner.
• Maintain high standards of cleanliness across cabins, amenities blocks, kitchens, offices and communal facilities.
• Carry out grounds maintenance activities including mowing, pruning, weeding, mulching, irrigation and general landscaping.
• Perform basic maintenance and handyman tasks such as painting, minor carpentry repairs and cabin upkeep.
• Support the presentation and safety of the park through rubbish removal, site inspections and general upkeep.
• Assist with stock handling, linen management and other operational duties as required.
• Work collaboratively with Park Managers, Duty Managers and team members to deliver exceptional guest experiences.

What We're Looking For

We're looking for motivated team players who enjoy working outdoors, interacting with people and taking pride in maintaining high-quality facilities.

You'll bring:

• Experience in customer service, hospitality, retail or other front-of-house environments.
• Strong communication skills and the ability to engage positively with people from diverse backgrounds.
• Practical cleaning experience and a commitment to maintaining high standards of presentation.
• Grounds maintenance, landscaping or gardening skills, or a willingness to learn.
• General maintenance or handyman skills with the ability to safely use tools and equipment.
• Strong organisational skills and the ability to manage competing priorities.
• A proactive approach to problem solving and a willingness to contribute across all areas of park operations.
• The ability to work independently and as part of a team.

Desirable qualifications and experience include:

• First Aid Certificate.
• Experience using RMS or similar booking systems.
• Knowledge of safe manual handling practices and chemical handling.
• Previous experience in caravan parks, tourism, accommodation or hospitality settings.

Why Join Us

At GORCAPA, you'll have the opportunity to work in some of Australia's most spectacular coastal locations while contributing to the visitor experience across the Great Ocean Road.

We offer:

• A rewarding and varied role where no two days are the same.
• The opportunity to work across some of Victoria's most iconic holiday destinations.
• A supportive team environment focused on safety, collaboration and customer service.
• Flexible casual employment opportunities.
• The chance to build valuable experience across hospitality, tourism, customer service, grounds and facilities management.
• Meaningful work with an organisation dedicated to protecting and enhancing the environmental, cultural and community values of the Great Ocean Road region.

Applicants must hold a current Australian Driver Licence, be eligible to work in Australia, and be willing to obtain a National Police Check and Working with Children Check.

Join us and help create exceptional experiences for visitors along one of Australia's most celebrated coastlines.

To learn more about this position, please visit: www.greatoceanroadauthority.vic.gov.au/About-Us/Work-with-us to obtain a copy of the position description, including key responsibilities, selection criteria, qualifications and experience. 

Everyone is welcome at the Authority.

Here at the Great Ocean Road Coast and Parks Authority we are committed to creating a workforce that is diverse and is inclusive of all. We value and embrace the various experiences and perspectives people may have, regardless of age, gender, ethnicity, religion, cultural background, disability, or sexual orientation.

We acknowledge the Traditional Owners of the lands on which we work and live and all First Nations peoples, and we pay our respects to their Elders past and present. 

Applications close 11.59pm, Thursday, 1st October 2026.