Customer Experience Team Manager

Who Are We?

At ABN Group, we’re Australia’s leaders in construction, property, and finance. In Victoria, you’ll know us through Boutique Homes and Homebuyers Centre—brands that help thousands of Australians bring their dream homes to life.

What You’ll Do

As a Customer Experience Team Manager, you’ll lead and support a small but passionate team of Customer Experience Coordinators who guide customers through the preconstruction phase of their homebuilding journey.

You’ll coach and develop your team, streamline workflows, and collaborate with stakeholders to ensure every customer feels informed, supported, and excited. Your leadership will help bring our Customer Experience vision to life and make building a home a truly positive experience.

We want you to inspire your team, champion customer-first thinking, and help cement our reputation as the most loved brand in the market.

What We’re Looking For

• A genuine passion for the building industry
• Obsessed with delivering exceptional customer experiences
• Confident in handling objections and skilled at finding win–win solutions.
• A natural collaborator who builds strong, positive relationships with ease.
• Resilient and proactive – you see challenges as opportunities to shine.
• Strong documentation & organisational skills
• An active listener with a positive, uplifting attitude

Why You’ll Love It Here

At ABN Group, people are at the heart of everything we do. We’re big on culture, wellbeing, and career growth—and we know how to have fun along the way. Here’s what you’ll enjoy:

• 24/7 onsite gym
• Subsidised barista-made coffee
• Hybrid work arrangement, once you've settled in
• Regular social events (we love a good party)
• Health & wellbeing perks such as free flu vaccination, skin checks & massages
• Discounts on building your own home

Check out our IG here: @abngroup.au

You must have the right to live and work in Australia to apply.