Agent Services Coordinator

About the business and the role

McGrath Estate Agents is a first class estate agency providing a dynamic and progressive working environment.  We strive to provide 6-star service to our clients and our reputation is built on integrity, communication, customer care and results.

This is a pivotal full-time support role in an energetic environment assisting with the day to day activities of a high performing sales office while also providing exceptional levels of client care.

We are looking for a highly organized, mature minded individual who has a high attention to detail and prides themselves on their dedication and commitment. The successful candidate will need a strong knowledge of the listing and selling process, be an excellent communicator and have an ability to multi task at the highest level. You must have a passion for providing exceptional support for the people you work with.

Extensive training and support will be provided within a fast paced and continually evolving team environment.

Job tasks and responsibilities

Your key role will consist of the following day to day activities and responsibilities

• Meet and greet clients to our office

• Office coordination and management

• Providing customer service and general support to agents, responding to queries and resolving issues in a timely manner

• Champion of systems and platforms, maintaining details records and databases to track key agent information and activities

• Assisting Agents with tasks throughout the listing to exchange process through to settlement

Skills and experience

You will possess;

• Proven experience in a similar agent services or real estate administration role

• Excellent organisational and time management skills with attention to detail

• Strong communication and interpersonal skills to build positive relationships with agents

• Proficiency with office software and customer relationship management (CRM) tools

• Collaborative team player who is eager to contribute to the success of our agents

• Certificate of Registration desirable