Billing Support Officer

Make a local impact

Help thousands of residents in LPE’s embedded networks get accurate, on-time bills. If you’re an experienced administrator who enjoys working with data, repeatable processes and being the steady pair of hands between field teams and customers, this is a long-term role where your work is noticed.

Why you’ll love it

• Local & stable: Sunshine Coast employer with a permanent role and career pathway.
• Satisfying work: Turn raw meter reads into clean, accurate bills that people rely on.
• Practical growth: Learn embedded-network billing, systems and process improvement.
• Balanced life: Standard weekday hours; avoid the city commute and keep your evenings free.
• Good people: Join a supportive team that promotes from within (this vacancy exists because of an internal move).

What you’ll do

• Prepare sites for billing: Upload and validate meter data with accuracy.
• Manage customer information: Manage final reads, final bill requests and disputes within agreed timelines.
• Coordinate with the field team: Schedule meter-read jobs and keep statuses aligned.
• Keep us sharp: Maintain billing procedures and records so everyone knows “what good looks like.”

What you bring

• Proven attention to detail with numbers and text.
• Practical Excel skills (lookups, filters, pivots).
• Organised, proactive communicator who works well with operations and site managers.
• A continuous-improvement mindset — you spot issues and suggest fixes.

Nice to have

• Experience in utilities billing, accounts receivable/payable, or data quality control.
• Familiarity with ticketing/shared inbox tools.

The package & perks

• Base salary+super+bonus
• Extra day of paid leave for your work anniversary.
• Unlimited access to online learning via our LMS.
• Employee Assistance Program for you and your immediate family.
• Modern Maroochydore office, close to beaches, cafes and parking.

About LPE

LPE specialises in Embedded Network Management, serving residential and commercial communities across Queensland and Northern NSW with integrated Electricity, Hot Water, Solar and Battery systems. Our vision is to be the provider of choice for better local solutions.

Our values: Integrity • Teamwork • Service • Performance • Growth

Check us out at https://www.localityenergy.com.au/