Presales Specialist

• Serve as the first point of contact for customer technical enquiries via phone and email.
• Support Tier 1 resellers by designing technical solutions and creating BOMs (Bills of Materials) in vendor portals.
• Generate accurate quotations and ensure timely delivery within service level agreements (SLAs).
• Maintain high standards of customer service and provide regular updates on open enquiries and tickets.
• Educate partners on available solutions, tools, and resources to support their success.
• Identify upsell opportunities and incorporate them into quotation processes.
• Escalate vendor or customer concerns when required.
• Complete vendor product training and certifications as required.
• Proactively follow up on outstanding internal and external enquiries.

Strong technical knowledge in data communications, networking, and cybersecurity.

• Ability to navigate vendor portals and configure solutions effectively.
• Familiarity with margin and pricing calculations.
• Strong problem-solving skills with a proactive, solutions-focused mindset.
• High attention to detail with strong administrative and time management skills.
• Ability to build effective working relationships over the phone and in person.
• Excellent communication skills, both written and verbal.
• Competent with Microsoft Office tools, particularly Outlook, Excel, and Word.
• Motivation to grow within a technical sales environment.