IT Support Officer

IT Support Officer
Level 3 - $99,147.86 per annum, including $20,000 Port Hedland Allowance
Full-time, Permanent Role - Site Based

The Role

As an IT Support Officer, you will play a key role in ensuring Town employees have reliable, responsive, and effective technology support. Acting as the first point of contact for IT-related enquiries, you will provide exceptional customer service while supporting the day-to-day operation of the Town's information technology systems, hardware, software, and communications infrastructure.

Working closely with employees across all directorates and our external managed service provider, you will diagnose and resolve technical issues, assist with user administration and asset deployment, and contribute to the delivery of new technologies and digital services. You will also support system maintenance activities, monitor backup processes, and help maintain IT procedures, standards, and documentation.

This is a hands-on role that requires strong problem-solving skills, a customer-focused approach, and the ability to manage competing priorities in a fast-paced environment.

Key responsibilities include:

• Provide timely first-level IT support and helpdesk assistance to employees.
• Troubleshoot and resolve hardware, software, and system issues.
• Assist with user account management, device deployment, and IT asset administration.
• Support the implementation of new technologies and digital solutions.
• Monitor system backups and assist in maintaining secure, reliable IT systems.
• Liaise with the Town's managed service provider to support ongoing system performance.
• Maintain accurate IT documentation and records.
• Deliver on-site technical support across Town work locations.
• Contribute to the improvement of IT processes, procedures, and service delivery.
• Comply with workplace health and safety requirements and organisational policies.

This position would suit a technology professional who enjoys solving problems, helping people, and working across a broad range of IT systems and technologies in a supportive team environment.

For further information, please view the attached position description.

Work Related Requirements

The preferred applicant will be required to undergo a pre-employment medical, including drug and alcohol assessment to be considered for the role, as well as possess:

• Cert III or above in Information technology or related discipline, or equivalent experience
• National Police Clearance
• Current 'C' class drivers license
• Rights to work in Australia

Employee Benefits

In addition to the salary our employees enjoy a range of benefits which may include:

• 6 weeks annual leave with 17.5% leave loading
• 12% Superannuation, with a contribution scheme of up to 14%
• Free Gym Membership + $300 wellness card upon successful completion of probationary period
• Training and professional development opportunities
• Paid parental leave

How to Apply

Applicants are encouraged to apply online - please note that only PDF and .docx file formats are supported.

If you are unable to apply online, please forwward your application documents to Human Resources, Attention "Confidential Advertised Vacancy" either by:

Post: PO Box 41, Port Hedland WA 6721
Hand: Civic Centre, McGregor Street, Port Hedland WA 6721

Applicants are advised to write a cover letter of no more than two (2) pages outlining how your skills, capabilities and experience will contribute to their success in this position. Applicants who do not attach a cover letter may not be considered in the first round of shortlisting. It is the responsibility of the applicant to ensure their application is received in full prior to the closing date and time.

Suitable applicants may be considered for appointment to similar vacancies during the six month period following the conclusion of this recruitment process.

For further information about this position please contact .au
The Town reserves the right to commence shortlisting prior to the closing date.

Applications close 11.30pm Wednesday 16th September 2026

The Town of Port Hedland is committed to eliminating all forms of discrimination. We embrace diversity and strongly encourage applications from Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds and people living with disabilities.