Function Supervisor

Function Supervisor – Casual

Pay Rate: HIGA Award Level 5 Casual ($39.13/hr base + weekend penalties + super)

About ActivateUTS

ActivateUTS brings the UTS experience to life beyond the classroom. We are a not-for-profit of around 60 permanent staff and 100+ casuals, spanning hospitality, fitness, events, retail and student engagement, all in one organisation at the heart of the UTS campus. Our commercial venues include Aerial Function Centre, The Underground, The Loft on Broadway, The Terrace, ActivateFit.Gym and UTS Store, which receives more than 114,000 visits a year. We also run 190+ student clubs and societies with 39,000+ memberships, support 455 elite athletes across 44 sports, and delivered over 5,800 events last year. Revenue generated by our commercial venues is fully reinvested into student programs and experiences.

About the Role

Join Aerial Function Centre as a Function Supervisor and take a hands-on role in the successful execution of events. You will supervise Function Staff during shifts, coordinate with kitchen, AV and bar teams, and provide real-time support and clear direction to help deliver a seamless guest and client experience.

The role is primarily based at Aerial Function Centre and may provide operational support across other ActivateUTS hospitality venues where required. Where duties fall outside the Function Supervisor role, the relevant position description, supervision arrangements and venue-specific requirements will apply.

Key Responsibilities

Event Operations and Service Delivery

• Lead and supervise Function Staff and Team Leaders during events to deliver timely and professional service.
• Conduct pre-shift briefings covering event details, timelines and team responsibilities.
• Manage floor operations and act as the main contact point for internal teams and clients where appropriate.
• Monitor service quality and the guest experience, taking proactive steps to address issues.
• Coordinate effectively with kitchen, AV and bar teams throughout events.

Venue Setup and Operational Standards

• Oversee venue setup and pack-down in line with event orders and service standards.
• Ensure opening and closing procedures are completed.
• Maintain venue cleanliness and readiness and complete inventory checks.
• Use venue setup procedures and operational checklists to support consistent event delivery.

Team Support and Development

• Provide clear direction and real-time support to Function Staff and Team Leaders during shifts.
• Support the onboarding and training of new Function Staff and emerging leaders.
• Provide feedback and shift summaries following events.

Compliance, Reporting and Escalation

• Maintain compliance with food safety, RSA and WHS policies.
• Escalate client concerns, service issues, incidents, hazards and operational risks promptly in accordance with ActivateUTS procedures.
• Complete event reports, incident reports and operational documentation as required following events.

About You

You are an experienced hospitality or events professional who is confident leading teams during busy event operations. You provide clear direction, respond calmly and practically to operational issues, and maintain strong attention to detail while delivering outstanding client service.

You bring excellent communication, time management and decision-making capabilities, together with experience managing food and beverage service in high-volume or premium environments.

Essential Criteria

• Proven experience in hospitality or events in a supervisory or senior floor role.
• Strong leadership skills with the ability to motivate, support and give clear direction to a diverse team during busy event operations.
• Excellent communication, time management and decision-making capabilities.
• Experience managing food and beverage services in high-volume or premium environments.
• Confidence handling operational issues and providing real-time solutions.
• Familiarity with venue setup procedures and operational checklists.
• High attention to detail and a commitment to delivering outstanding client service.
• A current NSW Responsible Service of Alcohol certificate.
• Ability to complete all mandatory food safety and allergen awareness training before commencing work or the first rostered shift.
• Availability for flexible shifts, including evenings, weekends and public holidays.

Required Training and Certifications

Employees must complete the following external training before commencing employment or before their first rostered shift:

• All about Allergens for General Food Services
• Food Handler Basics
• Responsible Service of Alcohol

Employees are responsible for completing the required courses and uploading their certificates or evidence of completion in Employment Hero before commencing work. Employees must maintain current certification throughout their employment.

Our Values

Passion: Our heart is in everything we do. We bring energy and enthusiasm to every project, driving a positive culture and creating memorable experiences.

Growth: Our potential knows no bounds. We continuously seek innovative ways to improve and enhance our services, meeting our community’s evolving needs.

Collaboration: Our strength lies in unity. We collaborate internally and work closely with students, UTS, clients, and partners to create unified and engaging outcomes.

Trust: Our word is our bond. We build strong relationships through honest, transparent, and ethical practices.

Inclusion: Everyone has a seat at our table. We celebrate diverse backgrounds, ideas, and perspectives, fostering a welcoming community where everyone feels valued.

Why Join Us

• A daily meal allowance at our campus venues and free ActivateFit.Gym membership.
• A collaborative and supportive team environment
• Opportunities to work across multiple hospitality venues and events
• Flexible casual shifts that fit around study and other commitments
• A fun, inclusive team culture
• One of Sydney’s most varied and energising workplaces, where revenue generated by our commercial venues is reinvested into student programs and experiences.

Life at ActivateUTS

• 190+ student clubs and societies with 39,000+ memberships
• Major campus events including our O’Week festival, O’Day and O’Fest, with 5,800+ events a year
• Sports programs supporting 455 elite student-athletes across 44 sports
• Food and beverage venues, a commercial function centre, the UTS Store and ActivateFit, the on-campus gym

Learn more at activateuts.com.au

Follow us:@activateuts | @activatefit.gym | @theloftuts | @undergrounduts | @aerialutsfunctioncentre | @theutsstore

Applications Close

Applications close: 25 September 2026.

Applications will be reviewed as they are received. We encourage early applications, as interviews may commence prior to the closing date and the advertisement may close earlier if a suitable candidate is identified.