Concierge Officer

Job Description

About the role

Ability Action Australia is growing and we’re looking for a proactive, people-focused individual to join our Concierge Team.

You’ll take ownership of referrals, helping participants move forward with confidence and connect with the right support, sooner.

This is an office-based role in Bruce where being responsive, organised, and outcome-focused makes a real impact.

What You’ll Be Doing

You’ll be the first point of contact for participants, guiding them from referral through to booking and ensuring they have continued support.

Key Parts Of The Role Include

Reaching out early via phone, SMS, and emailGuiding conversations toward an appointment in a supportive wayFollowing up to gather information and keep momentumManaging referrals, updates, and bookings in systemsCoordinating with clinicians to prioritise appointments

What’s In It For You

Meaningful work where you can see the impact of what you do every dayCareer growth across Ability Action Australia and the wider MedHealth groupOngoing training and development to build your skills and confidenceGreat benefits, including referral bonuses and corporate discounts (health insurance, gym memberships)Options for salary packaging, novated leasing, and additional leave purchase