Disability Support Worker - Complex Behaviours and Mental Health

About CareChoice

CareChoice is a trusted NDIS and TAC/WorkSafe registered disability services provider, supporting people with disability and complex care needs since 2007. We deliver high-quality, person-centered services across home care, residential care, community access, and Specialist Disability Accommodation (SDA).  Our dedicated team is committed to making a meaningful difference through compassionate, high-quality support.

About The Role:

We are seeking compassionate and reliable Disability Support Workers to support NDIS participants with complex behaviours and support needs. You will provide person-centered support, promote safety and independence, and assist participants to achieve their goals. The role requires a calm, consistent and professional approach, with a strong understanding of maintaining professional boundaries and responding effectively to behaviours of concern.

Your Duties and Responsibilities:

• Provide person-centered support to participants with complex behavioural support needs
• Support participants with daily living, community access and achieving their individual goals
• Follow Behaviour Support Plans and Client Care Plans including established safety strategies
• Respond calmly and appropropriately to behaviours of concern and challenging behaviours
• Work collaboratively with the broader care team

About You:

• Certificate III or IV in Individual Support, Disability or a similar/related field
• Minimum 3+ years experience as a Disability Support Worker
• Experience supporting participants specifically with mental illness and complex behaviours of concern
• Strong understanding of professional boundaries
• Ability to follow support plans and procedures
• Ability to maintain professionalism, confidentiality and composure in high-pressure situations
• Current NDIS Worker Screening Check, Working with Children Check as well as First Aid and CPR Training

Benefits and Culture
CareChoice is proud to be an Equal Employment Opportunity employer committed to fostering an inclusive and diverse workplace. We celebrate our diversity and welcome staff regardless of ethnicity, faith, sexual orientation, gender identity and lifestyle choices. Aboriginal and Torres Strait Islander people are encouraged to apply.
As part of our commitment to putting People first, you’ll enjoy industry-leading wellbeing support and benefits at CareChoice, including:

• Flexible work options and additional leave benefits
• Access your pay as you earn it
• Scholarships, career development and ongoing training including secondments and RIde-A-Long Program
• Employee wellbeing support, including EAP and free flu vaccinations
• Discounts across shopping, travel, entertainment, insurance and more
• Employee recognition rewards programs

From the moment you step through our doors, you’ll feel welcome and supported to do your best work and really make a difference in people’s lives.

Our Values

• People, First 
• Brilliant Together 

• Bring Our Best. Always 

• Relentless Optimism

Our Commitment
CareChoice is committed to service excellence and works closely with clients, their families, and key stakeholders to ensure individuals receive the very best person-centred care. The CareChoice team are passionate about their work and pride themselves in delivering an exceptional calibre of service.