Assistant P&C Business Partner

Assistant P&C Business Partner

Employment type: Full-Time, Temporary opportunity for 11-months, with possibility of extension 
Clerk Grade: 05/06
Salary range: $102,936 - $113,579 per annum plus super and leave loading (dependent on experience)
Location: Sydney, Gosford or Parramatta with flexible/hybrid working arrangements available including office attendance.

Join our high-performing People & Culture team!

Are you organised, curious and passionate about people? Do you enjoy working with data, solving problems and helping leaders achieve great outcomes?

We have an exciting opportunity for an enthusiastic Assistant People & Culture Business Partner to join our collaborative and supportive team. This role offers a unique blend of HR advisory support, reporting, administration and stakeholder engagement, making it an excellent opportunity to build your HR career while gaining exposure to a broad range of people matters.

Our team is passionate about delivering exceptional service, fostering positive workplace experiences and supporting one another to succeed.

About the Opportunity

We are seeking an Assistant P&C Business Partner to join our team, partnering with the front door to NSW Government, Service NSW.

Working alongside experienced P&C professionals, you'll provide first-level HR advice and support to leaders, assist with case management activities, prepare workforce reporting and help deliver effective people solutions across the organisation.

You'll play an important role in ensuring HR processes run smoothly while contributing to continuous improvement initiatives and positive workforce outcomes.

This is an ideal opportunity for someone who enjoys working with data and systems, has strong attention to detail, and is looking to further develop their HR knowledge in a fast-paced and supportive environment.

A Typical Day Might Include

• Providing first-level HR advice and guidance on routine people matters, including policy interpretation, attendance, performance and wellbeing.
• Supporting leaders to navigate employee matters and escalating complex issues where required.
• Managing P&C enquiries and coordinating case management activities.
• Preparing reports, dashboards and insights to support workforce decision-making.
• Maintaining accurate HR systems, records and documentation.
• Contributing to process improvement initiatives that enhance service delivery.
• Providing administrative and project support across the Service NSW People & Culture team.

 Let's Talk About You

You are proactive, adaptable and take pride in producing accurate, high-quality work. You enjoy building relationships, working with data and finding practical solutions to challenges.

 You Will Bring

• Strong organisational and administrative skills, with a high level of accuracy and attention to detail.
• Advanced Excel, reporting and data management capabilities.
• Excellent written and verbal communication skills, with confidence engaging a range of stakeholders.
• A self-motivated, curious and proactive approach to work.
• The ability to manage competing priorities in a fast-paced environment.
• A customer-focused mindset and commitment to delivering quality outcomes.
• Experience in HR, workforce, business support or administrative roles (HR experience desirable).
• A collaborative approach and willingness to contribute across the broader team.

 Okay, So What's Next?

Please submit your CV and a brief cover letter (maximum one page) outlining how your skills and experience align with the role.

 In Your Cover Letter, Please Tell Us

• Why you're interested in joining our team.
• The skills and experience you would bring to the role.
• Your preferred work location and working hours.

 Looking for More Information?

Please contact Sarah Piovesan, Senior Program Officer, at Sarah.Piovesan@customerservice.nsw.gov.au to arrange a conversation and learn more about the role.

 Join a team where you'll be valued, supported and encouraged to grow while making a meaningful contribution to the people experience at Service NSW.

Salary Grade 05/06, with the base salary for this role starting at $102,936 base plus superannuation

Click Here to access the Role Description . For enquiries relating to recruitment please contact Rodrigo Sandoval via rodrigo.sandoval@customerservice.nsw.gov.au.

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Monday, September 14th, 2026 at 10:00 am

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace   
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or csrecruitment@customerservice.nsw.gov.au.

For more information, please visit

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Information on adjustments available for the recruitment process