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Territory Rent A Car
About the role
Claims Administrator
Thrifty Car Rental NT
Our company, Territory Rent A Car Pty Ltd, has been in business for over 58 years, we operate the Thrifty Car Rental Franchise for the Northern Territory and Kimberley region of WA, we have an extensive fleet of passenger vehicles, 4WDs, trucks and buses.
We are currently recruiting for an energetic and enthusiastic self-starter to join our team as Rental Vehicle Claims Administrator to provide end-to-end management of our rental customer accident claims process.
Providing a high level of customer service at all times to all relevant parties
Liaising with customers, providing them with a clear and concise understanding of the claims process
Liaising with any third parties involved in a claim
Undertaking claims review, including determining liability
End to end management of claims
Data entry and analysis
Corresponding with our insurer and any third party insurers
Liaising with vehicle repairers
Providing support and reporting to senior management as required
Other ad hoc operational processes as directed
Developing and streamlining of the claims process
The ability to work autonomously and efficiently, as well as part of a larger team
A people person with well-developed communication skills
Excellent attention to detail, ability to problem solve and conflict resolution skills
Well-developed time management skills and ability to meet strict deadlines
Ability to prioritise tasks, seek guidance when required, but work with minimal supervision
Excellent Computer literacy skills
Training will be provided for the right candidate but previous experience in a similar role or an understanding of vehicle repairs would be advantageous and highly regarded.
A competitive hourly rate.
Team based work environment.
Flexible working arrangements.
Hold a current, unrestricted, full Driver's licence.
Have full working rights in Australia.
Be currently living in Darwin
Thrifty operates under a clean air work place environment.
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