Bookings & Client Experience Coordinator

Full-time | Gold Coast

Are you highly organised, confident with people and someone who naturally takes ownership?

Coastal Babysitters is looking for a switched-on Bookings & Client Experience Coordinator to keep our busy bookings operation running smoothly.

This is a fast-paced role combining bookings and sitter management, customer service, administration and sales. You'll work across the whole booking journey, from the first family enquiry through to coordinating sitters, solving problems and making sure every booking is looked after.

You'll often be working independently, so we're looking for someone who can think on their feet, make decisions and get things done without needing constant direction.

What you'll be doing

Managing a high volume of babysitting bookings across multiple regionsResponding to phone, email and online enquiriesSpeaking confidently with families, understanding what they need and converting enquiries into bookingsFollowing up potential bookings so opportunities aren't missedCoordinating and communicating with our large team of babysittersMonitoring upcoming and unfilled bookings and taking action earlyHandling changes, cancellations and problems calmly and confidentlyManaging day-to-day administration and keeping our systems accuratePrioritising competing tasks and making decisions in a fast-moving environmentSpotting problems, finding solutions and making sure nothing falls through the cracksHelping us continually improve the experience for both families and babysitters

About you

You'll Thrive In This Role If You

Are highly organised and love keeping on top of lots of moving partsAre confident, proactive and comfortable making decisionsTake ownership and follow things throughAre great on the phone and genuinely enjoy dealing with peopleHave a natural sales ability without being pushyCan prioritise quickly when everything feels importantKnow how to build strong relationships and make both families and sitters feel valuedAre comfortable working independently as well as part of a teamStay calm and solution-focused when plans suddenly changeAre confident with technology, CRMs and learning new systemsNotice the little things other people sometimes miss

Experience in bookings, administration, customer service, sales, reservations, hospitality, events, recruitment or another fast-paced service business would be highly regarded.

About Coastal Babysitters

Coastal Babysitters is a growing babysitting and event childcare agency supporting thousands of families across the Gold Coast, Brisbane and Byron Bay.

We're a busy, supportive team with high standards and a very simple goal: make finding trusted childcare easier for parents while making sure their kids have a great time too.

If you're the person who loves a busy day, enjoys solving problems and gets genuine satisfaction from knowing everything has been handled, we'd love to hear from you.