Account Director, APAC (B-Corp | Tech for Good)

About the role

As an Account Director for the Australia and APAC region, you are the strategic and operational leader of significant enterprise partnerships. You are responsible for the overall health, growth, and impact of a high-value portfolio, leading a dedicated account team to ensure clients achieve transformative sustainability and financial results. You act as a senior consultant to C-suite and sustainability executives while maintaining a hands-on grasp on account operations, from revenue targets and contract management to service delivery and food waste coaching.

Key responsibilities

• Lead, manage, and hold accountable the APAC account team to ensure excellence in service delivery and goal attainment

• Foster a high-performance culture within the account team, ensuring team members are aligned with Leanpath's mission and customer success standards

• Act as the primary executive contact for enterprise accounts, navigating complex global organizations to build deep relationships with C-suite and sustainability leads

• Execute high-impact Executive Business Reviews (EBRs) and maintain consistent, professional communication across all client levels

• Serve as the primary communicator for high-profile technical incidents or critical issues, ensuring transparency and swift resolution

• Own the regional P&L for your portfolio, meeting or exceeding Revenue and Pipeline Targets through upsells, cross-sells, and strategic expansions

• Manage the full commercial lifecycle of the account, including Account Billings, A/R, and Contract Management

• Lead renewal strategies to ensure long-term retention and partnership stability

• Drive Customer Waste Reduction & Product Usage by designing and overseeing the execution of regional program strategies

• Represent the "Voice of the Customer" within Leanpath, partnering with Product and Engineering to influence the roadmap based on regional enterprise needs

About you

• 10+ years of experience in strategic account management or business leadership within the APAC region, preferably in B2B SaaS or IoT

• Experience leading and managing teams to hit collective commercial and performance targets

• Strong experience in contract negotiation, P&L management, and A/R oversight

• Ability to transition seamlessly from high-level strategy to the execution of coaching services and technical incident management

• Deep understanding of the Australian/APAC ESG landscape and reporting frameworks

• Strong existing network in the regional foodservice or hospitality sectors with the executive presence to influence C-suite stakeholders

• Authentic passion for global food waste prevention

• Japanese language proficiency highly preferred

About us

Since 2004, Leanpath has defined the food waste technology industry. We are a team of chefs, data scientists, sustainability advocates, and operators who believe that lasting change happens at the intersection of culinary expertise and AI-powered insight. We partner deeply with our clients, from the kitchen to the corner office, because we're as invested in their success as they are. We embrace a remote-first culture that respects the "Big Australia" geography. We live by our core values—excellence, kindness, and teamwork. We are a "come as you are" culture that prioritizes collaboration and diverse perspectives.

Benefits

• Competitive Australian benefits

• Generous leave policy to ensure you stay recharged

• Remote-first culture with autonomy to manage your portfolio across the APAC region