Support Coordinator

About Rapid

Leading global companies choose Rapid Global to streamline their compliance and safety processes. Together, our suite of products offers an end-to-end solution that supports a culture of safety and compliance for businesses across Australia, the UK, Europe, South Africa, and the USA.

Our Team

We’re a diverse and talented team at Rapid Global, united by our mission: to make the world a safer place to work. Innovation is at the heart of what we do. We are constantly building the future of workplace safety and striving for growth, both individually and as a team. “Better” isn’t a goal for us; it’s our baseline.

We bring energy, purpose and genuine care to our work because we know that behind every software solution is a human whose safety matters. Our culture is grounded in collaboration, community and efficiency, with a strong focus on supporting our people and creating meaningful impact for our customers and users.

At Rapid, we’re more than coworkers. We’re a community empowered to make a difference. We invest in development, back each other and celebrate shared wins. To learn more about our team, our values and what it’s like to be part of Rapid Global, visit rapidglobal.com.

About the Role

As a Support Coordinator at Rapid, you will be part of our Aware product solutions team, playing a key role in resolving customer inquiries, troubleshooting issues, and educating customers. This role focuses on our Aware product suite, which includes Aware, Access, Monitor, and Permit, providing you with the opportunity to develop a deeper understanding of these products – Okay final edit and the I’ll edit screen questions

This role is available in a permanent full time capacity, with multiple positions available.

To be successful, you’ll have:

• Solid customer service experience
• Excellent communication skills (verbal and written)
• Can build rapport quickly with a firm, engaging and respectful manner
• Can work in a high-pace environment and demonstrate solid computer literacy
• Exceptional problem-solving skills
• Enthusiasm and ability to learn complex software products and systems
• The ability to work within our core business hours Monday to Friday on a permanent full-time basis
• Currently have or are willing to apply for a police clearance
• 1-3 years’ previous experience in a client service phone support position is desirable but not essential

What we can provide for you:

• Level up your career from day one. We know growth matters, so you’ll have access to hands-on career development designed to build real capabilities and set you up for your future career, including regular check-ins focused on skills growth, not just tasks
• Get a feel for our culture. Jump onto our @RapidGlobal Instagram to see what life here looks like: think coffee carts, STEPtember challenges, escape rooms, tree climbs, go-karting, team lunches and plenty more wellness initiatives.
• We love celebrating wins. Our reward and recognition program highlights your impact, big or small.
• Everything you need to succeed. All training and tech tools provided, so you can hit the ground running.
• A team you’ll actually want to work with. Join a fun, passionate, high-performing crew in a relaxed, supportive atmosphere,

If this sounds like the next step for you, then apply now with your resume and cover letter.

We believe great teams are built through diversity, inclusion, and representation. No matter who you are or where you come from, you’re welcome here. We encourage applicants from all backgrounds and are committed to creating a gender-balanced workforce. If this role excites you and you want to be part of a team that cares and collaborates, we’d love to receive your application.

Respectfully, no recruitment agencies.

We look forward to hearing from you!