Group Admissions Support Officer

St John of God Health Care

We are seeking a Group Admissions Support Officer to Provide high-quality customer service to assist patients with online admissions, process patient registrations, confirm eligibility of adequate health cover and provide informed financial consent, as well as work closely with hospitals to ensure process are completed in a timely manner prior to the patient’s admission.

The role is offered on a permanent, part-time basis, working 24 hours per week.

Key responsibilities

• Provide exceptional customer service and support to patients accessing online admissions, registrations and pre-admission services.

• Assist patients with online admissions, informed financial consents and general enquiries via phone and email.

• Manage inbound and outbound communications, resolving patient queries, complaints and escalations in a professional and timely manner.

• Process patient registrations, demographic updates and pre-admissions accurately within WebPAS and other relevant systems.

• Complete private health insurance eligibility checks and informed financial consents, ensuring compliance and financial accuracy.

• Liaise with health funds, medical practitioners, hospital caregivers and external stakeholders to resolve enquiries and support patient admissions.

• Prepare quotations for uninsured and self-funded patients, and coordinate approvals for Workers Compensation, TAC and other insurers.

• Contribute to continuous improvement initiatives while maintaining strong relationships with hospitals, clinicians and patients to deliver outstanding service outcomes.

Your skills and experience

To be successful in this role, you will have demonstrated experience delivering exceptional customer service and administrative support, ideally within a healthcare environment. You will possess strong communication and interpersonal skills, enabling you to build positive relationships with patients, families, medical practitioners and hospital staff while providing compassionate and professional support.

You will be highly organised, with the ability to manage competing priorities, analyse information, solve problems and make informed decisions in a fast-paced environment. Strong computer skills, including proficiency in Microsoft Office and patient administration systems, together with a commitment to accuracy and attention to detail, are essential.

You will also demonstrate empathy, professionalism and flexibility, with the ability to work across a variety of shifts and weekends as required. Previous hospital experience and knowledge of private health insurance, health fund eligibility requirements and healthcare funding arrangements will be highly regarded.

Above all, patient care will be at the core of everything you do committing to and supporting our Mission and Values.

All applicants are requested to submit a covering letter (of no more than two (2) pages) demonstrating how you meet the above position requirements.

We can offer you

• Salary: $71,352 to $80,741 (pro-rata) plus 12% superannuation

• Permanent Part Time position, working 24 hours a week.

• Salary packaging up to $18,550 on a range of benefits such as mortgage, rent, meal entertainment, holiday accommodation or other everyday living expenses as well as options to salary package benefits above the FBT cap on items such as:

  • Novated leasing 

  • work related expenses

  • self-education and

  • additional superannuation

• Innovative Professional Development opportunities

• A healthy work-life balance through flexible work options & well-being programs

• Employee discount on St John of God Hospital & Medical Services and Private Health Insurance

• Employee support through our dedicated free Employee Assistance Program (EAP)

• Bike riding facilities and showers

• Central CBD location, close to bus and train stations

• 40% Work from Home

For enquiries, contact Elena Nguyen, Group Admissions Coordinator, on (08) 9729 6921

Position may be filled before closing date if a suitable candidate is identified

If we identify a surplus of suitable candidates for this role, you may also be invited to a candidate talent pool list where you could be offered an alternative position 

Please note: If suitable candidates are identified, shortlisting and interviews may begin before the advertisement closes

At St John of God Health Care, we celebrate diversity and warmly welcome applications from people of all backgrounds.

Our commitment is to create a safe and nurturing environment for all children and vulnerable individuals in our care and proactively take steps to protect them from abuse, ensuring their safety and well-being.

Our inclusive culture fosters an environment that is respectful and secure, welcoming and accessible, and unified through our diverse community.