Inventory and Customer Service Advisor

We are looking for an enthusiastic Inventory and Customer Service Advisor to join our Townsville team.

About us
At Motorserve, we are not just about repairing cars, we are about creating confidence on the road and building a workplace where our people thrive. For over 20 years, Motorserve has been a trusted name in the automotive servicing, repairs, and maintenance industry across Australia. As part of the IAG/NRMA family, we combine the strength of a leading insurance group with the hands-on expertise of a dedicated service team.

Our mission is to deliver exceptional workmanship and customer care every time. With a growing team nationwide and a reputation for quality, we are expanding fast and we want passionate, skilled technicians to grow with us.

Responsibilities:

·       Receive, label, and store all parts delivered to the site, ensuring they are organised and readily accessible.

·       Maintain accurate inventory records to track stock levels, movements, and usage.

·       Process returns of unused parts promptly, ensuring all documentation is completed accurately.

·       Match delivered parts to corresponding invoices and forward verified documentation to the remote team for processing.

·       Build strong relationships with customers to deliver exceptional service and encourage repeat business.

·       Assist the Site Manager in achieving agreed sales targets and operational efficiency goals.

·       Coordinate and liaise with external service providers to support the timely and efficient servicing and repair of vehicles.

·       Provide customers with accurate and timely information, including quotations, vehicle collection times, and other relevant updates to promote customer satisfaction.

·       Greet customers professionally and answer incoming phone calls promptly.

·       Ensure the site, customer waiting area, and coffee station are clean, tidy, and professionally presented.

·       Manage bookings and allocate jobs within the iBody system.

Requirements:

• Attention to detail and organisational skills.

• Approachable, collaborative and adaptable.

• Solution focused and problem-solving.

• Passion for motor industry

What we offer
At Motorserve, we are committed to providing our employees with a supportive and rewarding work environment. In addition to a competitive salary, we offer a range of benefits, including:

• Exclusive Perks: As part of the IAG/NRMA family, enjoy up to 50% off insurance (car, home, travel), discounts on NRMA holiday parks, complimentary roadside assistance, and discounted repairs and servicing.

• Bonus & Incentives: Get rewarded with an annual performance bonus, and if you know anyone great we also offer referrals a $1,000 cash bonus for employee referrals. Go in the running to receive our employee of the year award which includes a paid holiday.

• Work-Life Balance - No weekend work because we know life exists outside the workshop.

• Career Growth: At Motorserve we are big on developing our people. We love to see our employees learn, grow, and move up with clear pathways to progression.

• People First Focus: We put our people at the heart of everything we do, your safety and wellbeing come first.

• Supportive Culture - Access our 24/7 Employee Assistance Program for you and your family whenever you need it.

Ready to Step Up?
This is more than a job it’s a chance to learn, grow, and be part of a trusted brand that invests in its people. 

Apply now and start your Motorserve journey!