Administrative Receptionist

About the role

This position is for a Medical Receptionist, working part-time from Monday to Thursday, 9am to 5pm, travelling between practices located in the North, South and West.
The role's key purpose is to provide an excellent customer experience to Aria Health clients as a receptionist, as well as administrative support to Aria Health clinicians so they can provide excellent healthcare for their patients. You will mostly collaborate face-to-face with clients in consulting suites in the inner northeast and southeast areas.
You will be provided with the necessary equipment such as a phone, computer, and fax/scanner. Additionally, you will receive partial reimbursement for your home internet expenses. A six-month probationary period applies.

Key responsibilities

• Deliver a high level of customer service with patient enquiries at reception and over the phone or email, ensuring patients are received in a timely, courteous and professional manner

• Maintain patient appointments, electronic records, referrals, scanning, opening, setup and closing of clinics

• Communicate with patients/families/GPs/residential care facilities and other stakeholders

• Maintain clinicians' schedules and calendars, including scheduling consultations

• Prepare and deliver patient information and medical records in a timely manner

• Coordinate referrals for appointments through Gentu

• Ensure that follow-up appointments are scheduled within nominated timeframes

• Be an escalation point for doctor and patient complaints

• Ensure Practice stationery and stock supplies are maintained

• Receive and lodge payments from patients, including Medicare claims

About you

• Previous medical administration and receptionist experience, including knowledge of practice management software and Medicare billing

• Proficiency with Microsoft Office and typing skills

• Strong customer service, communication, teamwork, and interpersonal skills

• Strong skills in organisation, prioritisation, and attention to detail

• Ability to work independently

• Ability to work in allocated clinics

• A quiet and confidential space to work at when working from home

• Reliable, flexible, and professional with excellent problem-solving skills

About us

Aria Health prides itself on recruiting quality geriatricians to provide excellent specialist medical care for older clients. Geriatricians working with Aria Health see older clients during clinic consultations and in residential care. Older people have a growing need for the healthcare they require. The medical services provided by Aria Health are in growing demand, and we are expanding the practice to meet this. We seek a dedicated and professional receptionist to join our team at Aria Health to help improve the health and quality of life of our clients.     

Position  description     

The role's key purpose is to provide an excellent customer experience to Aria Health clients as a receptionist, as well as administrative support to Aria Health clinicians so they can provide excellent healthcare for their patients.    

The successful applicants will be required to coordinate and carry out office administration tasks, including:  

• Delivering a high level of customer service with patient enquiries at reception and over the phone or email, ensuring patients are received in a timely, courteous and professional manner.

• Maintaining patient appointments, electronic records, referrals, scanning, opening, setup and closing of clinics

• Communicating with patients/families/GPs/residential care facilities and other stakeholders

• Maintain clinicians' schedules and calendars, including scheduling consultations

• Timely preparation and delivery of patient information and medical records

• Coordinates referrals for appointments through Gentu

• Ensures that follow-up appointments are scheduled within nominated timeframes. 

• Be an escalation point for doctor and patient complaints  

• Ensure Practice stationery and stock supplies are maintained  

• Comply with Aria Health's quality management system  

• Receiving and lodging payments from patients, including Medicare claims

• Administrative support to the clinicians as required, and troubleshooting issues

• Working with the team to ensure all tasks are completed in a timely manner to a high, accurate standard

• Assist in the management, direction, and operation of the reception desk to ensure   quality service outcomes to both doctors and patients on a day-to-day basis while achieving cost and productivity targets  

• Initial troubleshooting for staff 

• Ensure that the medical centre facilities are always clean and tidy. Maintaining areas, supplies, equipment, and the environment.   

• Participate in training and performance management programs to ensure continuous improvement in service standards  

Skills, qualifications and experience  

We seek reliable, flexible, and professional medical administrative receptionist with excellent customer service, communication and problem-solving skills who can cater to the needs of older clients and busy clinicians.    

The successful applicant must have:  

• Previous medical administration and secretarial experience, including knowledge of practice management software and Medicare billing.

• Proficiency with Microsoft Office and typing skills.

• Strong customer service, communication, teamwork, and interpersonal skills.

• Strong skills in organisations, prioritisation, and attention to detail.

• Ability to work independently.

• The ability to work in allocated clinics.

How to apply    

Please apply via Seek , addressing skills, qualifications and experience criteria in a cover letter and a CV complete with two professional referees.

Applications close Thursday, 17th September. Should an appropriate candidate apply, we will interview and appoint them before the closing date.