QA Officer

FOREVER US

Step into the world of Forever New, where fashion meets confidence and every moment is designed to make it her moment. From our Melbourne beginnings 20 years ago to more than 450 stores globally, Forever New continues to evolve - creating beautiful, feminine fashion underpinned by strong commercial thinking and global sourcing expertise.

THE PERKS WE OFFER YOU

As part of the Forever New family, you’ll enjoy benefits designed to support your success and wellbeing:

• Enjoy a generous 40% employee discount, including periodic family & friends offers
• Coffee lover? Indulge in daily subsidised coffee and lunch at the café downstairs
• Celebrate loyalty and life moments with birthday and loyalty leave
• Access to ongoing learning and development through LinkedIn Learning courses

• Benefit from paid parental leave, helping you balance family and career

• Gain recruitment referral incentives for bringing exceptional talent into the team
• Take part in wellbeing and sustainability initiatives, supporting both you and the planet
• Grow with continuous learning and development programs
• Be recognised for your contributions through awards and recognition programs
• Enjoy subsidised car parking and a vibrant Richmond head office location
• Gain exposure to a global business operating across 5 continents

ABOUT THE ROLE

We are seeking a detail-oriented and commercially minded Quality Assurance Officer to drive the fit, quality and consistency of our apparel across all stages—from initial development through to bulk production.

You’ll play a critical role in ensuring Forever New’s design vision is brought to life with precision, while minimising risk, avoiding delays and reducing customer returns through right-first-time product.

• Manage fit and quality from first sample through to bulk production
• Lead and drive fit sessions, ensuring accuracy and adherence to critical path
• Collaborate with Buying & Design to deliver against briefs and commercial outcomes
• Provide clear technical direction to offshore suppliers and resolve issues proactively
• Approve styles for bulk, ensuring consistency and product integrity
• Monitor and analyse returns and quality performance, driving continuous improvement
• Oversee care instructions, testing and compliance standards
• Support and develop a QA Assistant in best practice and technical capability
• Identify risks early and escalate potential delivery impacts

ABOUT YOU

• Experience in QA, garment tech or product development within fashion retail
• Strong knowledge of fit, construction, grading and fabrication
• Confident running fit sessions and influencing stakeholders
• Highly organised with excellent time and priority management
• Solutions-focused with strong commercial awareness
• Clear communicator across internal teams and offshore suppliers

OUR VALUES

Whether we’re building our next range, partnering with stores or trading a season, these five values guide everything we do:

• Think Customer
• Respect for All
• Keep it Simple
• Take Responsibility
• Act with Pace

If you’re excited to contribute to a growing global brand and play a meaningful role in our success, we’d love to hear from you. Join us as we continue to build on our 20‑year legacy and shape the future of Forever New.

LOCATION: Melbourne, Victoria