Business Services Officer - Recruitment, HR and Administration

Business Support Officer – Recruitment, HR and Administration

Good to Great Schools Australia (GGSA) partners with schools and school systems to support school improvement along a journey from Poor to Fair, Fair to Good and Good to Great.

We are seeking a highly organised and experienced Business Services / Business Support Officer to own recruitment activities, contractor management, process documentation and administrative support across the Business Services Department.

As GGSA’s entire workforce consists of 100% independent contractors, this role requires demonstrated experience in contractor recruitment and management, together with a strong understanding of Australian independent-contractor compliance, agreements and record-keeping requirements.

The successful candidate will be the single point of contact for recruitment and contractor acquisition, while also providing business and executive support to the CEO, Director and senior leadership team.

Key Responsibilities

Recruitment & Contractor Acquisition

• Manage the end-to-end recruitment process for all contractor roles, from vacancy identification through to selection, engagement and onboarding.

• Review and update position descriptions, placement briefs and recruitment documentation to ensure they meet organisational templates, standards and style guidelines.

• Source, assess and coordinate candidates, maintaining a professional and efficient recruitment experience.

• Maintain an accurate and organised candidate and contractor database, ensuring all recruitment and engagement documentation is securely maintained in accordance with record-retention requirements.

• Coordinate contractor agreements, documentation and onboarding requirements.

• Provide regular recruitment updates and prepare and submit the weekly Recruitment Report to the Director for review and approval.

Contractor Management & Compliance

• Support the ongoing administration and management of independent contractors.

• Ensure contractor documentation, agreements and records are accurate, current and appropriately maintained.

• Apply a strong working knowledge of Australian independent-contractor compliance requirements and relevant record-keeping obligations.

• Identify and escalate potential compliance, documentation or process issues where appropriate.

• Assist with the development, review and implementation of contractor-related policies, procedures and process documentation.

Business & Executive Support

• Provide high-level administrative and executive support to the CEO, Director and senior leadership as required.

• Manage diaries, meetings, scheduling and associated administrative requirements.

• Prepare agendas, meeting papers and minutes, and follow up on actions where required.

• Maintain organised and accessible records across cloud-based filing systems.

• Support broader Business Services administration and projects as required.

Process Improvement & Documentation

• Review existing recruitment and contractor-management processes and identify opportunities for greater efficiency, consistency and compliance.

• Develop, update and maintain process documentation, templates, procedures and policies.

• Take initiative to implement practical process improvements and support their adoption across the organisation.

• Ensure recruitment and contractor processes remain organised, consistent and aligned with GGSA's operational requirements.

About You

You will be a highly organised, proactive and detail-oriented professional with:

• Proven experience in full-cycle recruitment and contractor management.

• A minimum of 3 years' experience in recruitment, contractor management, business administration and/or executive support.

• Strong knowledge of Australian independent-contractor compliance, contractor agreements and record-keeping requirements.

• Excellent written and verbal communication skills, with the ability to draft clear, professional contractor agreements, policies, procedures and business correspondence.

• Demonstrated ability to identify process improvements and take ownership of implementing practical changes.

• Exceptional attention to detail and strong organisational and time-management skills.

• Proficiency in Google Workspace and/or Microsoft 365, including cloud-based document and filing systems.

• Ability to manage sensitive and confidential information with complete discretion and professionalism.

• Strong initiative and the ability to work independently while maintaining effective communication with senior stakeholders.

• A professional, service-oriented approach and the ability to manage competing priorities.

• Australian permanent residency.

What We Offer

• Flexible remote/contract working arrangements.

• The opportunity to shape and improve the people, recruitment and contractor-management function within a growing, values-driven organisation.

• A varied role combining recruitment, contractor management, business support, process improvement and policy development.

• Direct exposure to and collaboration with the CEO, Director and senior leadership team.

• The opportunity to take ownership of key Business Services processes and make a tangible impact on organisational efficiency.

How to Apply

Please provide:

• A short cover note explaining why this role suits you and providing an example of when you identified a process improvement and worked to implement the required changes.

• Your most recent CV, highlighting experience in contractor recruitment, contractor management, compliance, business administration and executive support.

Please note: All applications will be reviewed for authenticity, and responses may be checked using AI-detection tools as part of the screening process.