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RSEA Safety
About the role
RSEA Safety is Australia’s largest independent safety retailer, supplying workwear, PPE and safety equipment across Retail, B2B and Hire.
With a national network approaching 100 stores and a significant digital operation, we’re looking for an experienced eCommerce Specialist to join our technology team in Hurstville.
Reporting to the eCommerce Manager, this is a hands-on 12-month contract role with the potential to become permanent, focused on the operation, optimisation and continuous improvement of RSEA’s B2B and B2C eCommerce platforms.
You’ll manage day-to-day platform operations, troubleshoot website and system issues, coordinate technical fixes and enhancements and help improve the performance and reliability of our digital storefronts.
Working closely with eCommerce, IT, Marketing, Buying, Product and external vendors, you’ll operate across systems including Commerce Vision, Pronto ERP, integrations, payment gateways and freight services.
Manage day-to-day operations across RSEA’s eCommerce platforms
Investigate and resolve website, checkout, order, content and platform issues
Configure promotions, merchandising rules and platform functionality
Troubleshoot issues across eCommerce systems, ERP and integrations
Coordinate fixes and enhancements with IT, vendors and external partners
Monitor integrations and scheduled processes and resolve failures
Test platform changes, integrations and fixes before release
Identify recurring issues and drive process improvements
Monitor digital trading and website performance
Prepare platform and operational reporting
Maintain platform documentation and operating procedures
Provide platform and process support across the eCommerce team
Experience in eCommerce, digital trading, platform operations or online merchandising
Strong working knowledge of eCommerce platforms
Experience troubleshooting website, platform and operational issues
Comfortable working with IT teams, vendors and external partners
Strong analytical and problem-solving capability
Strong Excel skills and familiarity with CSV-based workflows
Strong attention to detail and ability to manage competing priorities
Confident communicating technical issues to non-technical stakeholders
Commerce Vision experience is advantageous but not essential
Hands-on ownership across a large B2B and B2C eCommerce environment
Exposure across eCommerce platforms, ERP and integrations
Opportunity to drive meaningful platform and process improvements
Collaborative team environment within a growing national business
Employee product discounts
If you’re an eCommerce professional who enjoys solving platform issues, improving processes and working across both technical and commercial teams, we’d love to hear from you.
If this sounds like an opportunity of interest, please apply below or contact ••••@rseasafety.com.au for a confidential discussion.
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