Assurance Technical Support Officer

Join Aussie Broadband as an Assurance Technical Support Officer and be part of a team that's passionate about delivering exceptional customer experiences.

We have two 12-month maximum term opportunities available in Dandenong or Traralgon, offering the chance to develop your technical capabilities, expand your industry knowledge, and contribute to meaningful work.

Whether you're bringing experience from a similar role or looking to take the next step in your career, you'll be supported to learn, grow, and succeed with us.

At Aussie Broadband we believe difference is something to celebrate. Being advocates for Inclusion and Diversity means our team can bring their whole selves to work and allows us to better represent our customers and the communities that we serve. As a proud Equal Opportunity Employer, supporting and celebrating difference is just one way that we demonstrate our value of ‘Be good to people’ everyday.

Join us as we continue to grow and make a mark as the 4th largest telco in Australia!

Why work for Aussie?

Founded in regional Victoria almost 20 years ago, we are local from the ground up. What started in a living room in Morwell, has now expanded to every corner of Australia - we’re growing fast and not slowing down!

Our fantastic culture lives and breathes our values:

Don't be ordinary, be awesomeThink BIGNo bullsh*tBe good to peopleHave fun

We are proud to be a B Corp Certified company, which means we’re good to our people, our customers, and the planet by maintaining the highest standards for social and environmental performance, transparency, and accountability.

We care about our community through our Pledge 1% commitment, sponsorship programs and our paid staff community service leave offering.

But don’t just take our word for it – We have been named one of the top employers in Australia by HRD magazine.

The good stuff

26 weeks paid parental leave for both primary and secondary caregivers (in addition to any government-paid leave)Discounted internet up to the value of $109 per month20% off our Mobile services Day to day benefits like flexible working arrangements, Employee Assistance Program (EAP), discounts with big names like Specsavers, HCF and many moreCelebrating you! With monthly rewards and recognitionInternal training and resources for you to continue to learn, grow and achieve your career goalsYearly allowance for amazing Aussie merchFitness Passport for access to multiple gyms and pools across Australia

Let’s Talk About You

Certifications such as CCNA, NSE4, or CompTIA A+ (or equivalent) isn't necessary but it's preferredStrong organisation and time‑management skillsClear and confident communication skillsAbility to troubleshoot using the OSI modelA proactive approach to problem‑solving and leadershipConfidence working independently and collaborativelyA willingness to learn quickly and adapt to new technologies

How will you support our “Why?”

Deliver frontline diagnostics, classification, and issue resolutionMeet customer service standards and call‑handling targetsRespond to technical support requests via phone and digital channelsIdentify customer needs through effective questioning and product analysisTroubleshoot and resolve technical and non‑technical service issues in line with SLAsInvestigate faults using internal and external resourcesWork collaboratively with teams across the businessSupport field staff with fault resolution and installation queries

Ready to join?

Hit the apply button to submit your application and our fantastic team will be in touch!

Even if you feel you don’t meet all the requirements, we’d still love to hear your story. We like to think outside the box with the people we hire.

If you have any questions, get in touch today with our team at careers@team.aussiebroadband.com.au

Just a heads up, we can’t take applications through email, so make sure you apply via the job link we've set for this role, so you don't miss out!