Luggage Services Supervisor

Why You'll Love Working With Us

Some of the key benefits of joining Programmed include:

• Live and work in the unique Rottnest Island environment
• Lead a high-performing team delivering outstanding visitor experiences
• Full-time permanent opportunity with a leading national employer
• Career progression opportunities within a growing Facilities Management business
• Attractive salary package and employee benefits program
• Paid parental leave and access to wellbeing initiatives
• Supportive team culture focused on safety, service and development

About the Opportunity

Programmed Facility Management is seeking an experienced Luggage Services Supervisor to lead our Luggage Services team on Rottnest Island.

This is an exciting opportunity for a hands-on leader with experience in logistics, transport operations or service delivery environments. You will be responsible for overseeing the safe and efficient movement of luggage across the island, coordinating daily operations, supervising staff and ensuring a seamless experience for visitors arriving and departing from one of Australia's most iconic destinations.

Working in a fast-paced and dynamic environment, you will play a key role in maintaining operational excellence while fostering a positive team culture and strong customer focus.

Key Responsibilities

• Lead, supervise and support the Luggage Services team across three locations to ensure safe, efficient and customer-focused operations.
• Coordinate daily rosters, task allocation and staffing requirements to meet operational demands.
• Oversee the safe loading, unloading, sorting and delivery of luggage across ferry arrivals, departures and accommodation providers.
• Monitor workflow performance and adjust resources to manage peak periods and time-critical schedules.
• Act as the primary point of contact for ferry operators, accommodation providers, visitors and internal stakeholders.
• Resolve customer enquiries, service issues and lost luggage escalations in a professional and timely manner.
• Promote a strong safety culture by ensuring compliance with WHS procedures, manual handling requirements and safe work practices.
• Conduct equipment and operational inspections, reporting hazards, incidents and maintenance requirements as needed.
• Maintain accurate operational records, reports and documentation relating to service delivery and team performance.
• Support continuous improvement initiatives that enhance safety, efficiency and the overall visitor experience.

About You

To be successful in this role, you will be a proactive leader who thrives in a fast-paced environment and is passionate about delivering exceptional customer service.

You will also possess:

• Experience in logistics, transport operations, manual handling or a similar operational environment
• Demonstrated experience leading or supervising teams
• Strong organisational skills with the ability to manage competing priorities and time-critical workflows
• Excellent communication and customer service skills
• A strong commitment to workplace safety and compliance
• The ability to perform physically demanding tasks, including lifting and carrying luggage
• Strong problem-solving skills and the ability to remain calm under pressure
• Reliability, flexibility and a positive attitude

Additional Requirements

• White Card
• Driver’s Licence
• HR Forklift Licence (highly regarded)
• Ability to work across a 7-day roster including weekends and public holidays
• Ability to work outdoors in varying weather conditions
• Ability to pass a comprehensive pre-employment medical and screening process

About Us

Programmed Facility Management is a leading provider of asset management, facilities maintenance and project management services across a multitude of industries.

Working with Programmed means becoming part of a business that values its people, prioritises safety and supports career development. We take pride in delivering outstanding service to our clients while fostering a workplace culture built on respect, collaboration and continuous improvement.

Work With Us

Join us on our mission to build outstanding people, strong customers and great communities. Apply today.

Our Commitment

Programmed and PERSOL supports a workplace culture of zero harm and encourages this in all that we do.

Programmed and PERSOL strives for diversity, inclusion and equality of our people. We seek a workforce that is representative of the communities we work in. We encourage people of all cultures, gender, age, sexual orientation or abilities to apply.

So, it's over to you. If you would like to join our team, please APPLY now.

To learn more about working with Programmed and PERSOL, we encourage you to visit our website.