Claims Advisor

Help customers navigate challenging moments and make a positive impact every day!

At Suncorp, we know that a workplace injury can have a significant impact on a person's life. That's why we're looking for compassionate, resilient, and customer-focused individuals to join our Workers Compensation team in Newcastle.

As a Claims Advisor in Emerging Tail, you'll play a pivotal role in the middle stages of the claims journey, supporting customers who require longer-term assistance as they navigate their recovery. Every day, you'll build meaningful relationships, earn trust through empathetic conversations, answer questions, manage expectations, and connect customers with the support they need to achieve the best possible outcomes.

If you're someone who enjoys helping others, thrives in a fast-paced environment, and can confidently manage difficult conversations with empathy and professionalism, we'd love to hear from you.

What you'll be doing

• Supporting customers through their Workers Compensation claim and recovery journey.
• Managing a high volume of customer interactions across phone and digital channels.
• Building strong relationships with injured workers, employers, treatment providers, and other stakeholders.
• Providing clear guidance and education about the claims process, available support, and next steps.
• Making timely decisions and taking action to progress claims and customer outcomes.
• Managing sensitive conversations with empathy while balancing customer needs and business requirements.
• Identifying barriers to recovery and working with stakeholders to achieve positive outcomes.
• Maintaining accurate records and ensuring compliance with legislative and operational requirements.

What we're looking for

• Experience in workers' compensation and personal injury claims, allied health, medical reception, and workplace health and safety.
• Confidence managing a high volume of work while maintaining a strong customer focus.
• Strong verbal and written communication skills with the ability to adapt your approach to different situations.
• The resilience to navigate challenging conversations and emotionally complex circumstances.
• Sound judgement, problem-solving skills, and the ability to make decisions within established guidelines.
• A collaborative mindset and willingness to work as part of a supportive team environment.

What You’ll Enjoy

• Access our award-winning Shine platform – your central hub for exclusive perks, wellbeing support, career development, and recognition. Shine has been recognised for excellence in employee experience, making it easier than ever to access what matters most to you.
• Opportunity to receive performance-based Incentives and Suncorp shares for eligible employees
• Hybrid working, flexible leave, 20 weeks paid parental leave, and up to 5 days paid flexible leave annually
• Paid study support, career breaks, on-the-job learning, and a $1,000 referral bonus for eligible employees
• Free wellbeing coaching, a dedicated Employee Council, and confidential EAP access
• Discounts at 900+ retailers, Fitness Passport, and reduced super fees
• Paid volunteer leave, donation matching, and unlimited emergency response leave
• Diversity is celebrated through employee resource groups and inclusive policies for all families

Explore our full benefits

At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.

Chase the sun, apply online today

At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.

If you require more information or any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact emma.ronan@suncorp.com.au for a confidential conversation.