National Subscriptions AdministratorBundoora, VIC

Working across Sales, Customer Success, Finance and Product, you’ll help keep subscriptions, renewals and billing running smoothly.

You’ll manage subscription changes, maintain accurate records, respond to customer and internal enquiries and ensure information is kept up to date across our systems.

Key responsibilities include:

• Process new subscriptions, renewals, amendments and cancellations
• Manage subscription billing and scheduled bill runs
• Monitor renewals and upcoming contract changes
• Respond to customer and internal subscription enquiries
• Maintain accurate subscription and billing information
• Review invoices, credits and payments
• Work with internal teams and third-party suppliers to resolve issues
• Support reporting and continuous improvement of subscription processes

About You

You’re organised, accurate and enjoy working with systems, numbers and people.

You bring:

• Experience in administration, billing, subscriptions, sales support or a similar role
• Strong attention to detail and organisational skills
• Good communication and customer service skills
• Confidence working with business systems and data
• Intermediate Excel skills
• A proactive, problem-solving approach

Experience with ERP systems, subscription or recurring revenue models, bookkeeping or purchasing workflows will be highly regarded.

Why Join Aptella?

You’ll join a supportive team in a growing technology business, with the opportunity to build your experience across subscriptions, customer service, finance and business systems.

What You’ll Get

• Career development and ongoing learning
• Varied national role across multiple teams
• Flare discounts and wellbeing benefits
• Discounted gym memberships and health insurance
• Supportive and collaborative team culture

The Opportunity

If you’re someone who loves the detail, enjoys working with systems and takes pride in getting things right, we’d love to hear from you.