Retail/online all rounder

Casual Fashion Sales & Online Customer Experience Assistant

Fella Hamilton – Moorabbin

Join the Fella Hamilton Team

Love fashion, sales and connecting with customers?

Fella Hamilton is an iconic Australian fashion brand with a strong heritage and a passion for delivering exceptional customer experiences.

We are seeking an experienced Casual Fashion Sales & Online Customer Experience Assistant to join our team in Moorabbin, working across our Clearance Store and Online Department.

This is a varied role suited to someone who enjoys both face-to-face fashion retail and online customer service, including processing online orders and assisting customers with phone sales.

About the Role

Reporting to the Store/Online Manager, you will be responsible for providing exceptional customer service, achieving sales results and supporting the day-to-day operations of our retail and online business.

Your key responsibilities will include:

• Providing outstanding face-to-face customer service and fashion styling.
• Driving sales and contributing to store budgets and KPIs.
• Building strong relationships with new and existing customers.
• Assisting customers with phone sales and product enquiries.
• Responding to online and email customer enquiries.
• Processing online sales and customer orders accurately.
• Picking, packing and preparing online orders for dispatch.
• Processing online returns and exchanges.
• Assisting customers with product, sizing and availability enquiries.
• Maintaining accurate stock levels and assisting with stock control.
• Assisting with stocktakes when required.
• Supporting visual merchandising and VM changes.
• Maintaining high standards of store presentation.
• Supporting the Store/Online Manager with daily operations and administration.
• Working collaboratively with the retail and online teams to deliver a seamless customer experience.

Weekend availability is essential, with flexibility to work across other Fella Hamilton stores when required.

About You

You will be a confident, energetic and customer-focused team member who:

• Has a genuine passion for fashion and sales.
• Loves working with customers and providing personalised service.
• Is confident communicating face-to-face and over the phone.
• Has excellent written communication skills for online and email customer service.
• Has strong attention to detail when processing online orders.
• Is organised and able to manage multiple tasks in a fast-paced environment.
• Takes initiative and can work independently as well as within a team.
• Is adaptable, energetic and resilient.
• Has a strong sales focus and enjoys working towards KPIs and targets.
• Has good computer skills and is comfortable learning new systems.
• Takes pride in presentation and delivering a professional customer experience.
• Is flexible to work across a range of trading hours.

Previous fashion retail, online sales, phone sales or customer service experience is highly desirable.

What We Offer

• Above-award rates
• Team member discounts
• Staff incentives
• Supportive and friendly team environment
• Rotating weekend roster
• Variety across fashion retail, online sales and customer service
• Opportunities to work across other Fella Hamilton stores
• Ongoing training and development
• The opportunity to be part of an iconic Australian fashion brand

Apply Now

If you are passionate about fashion, sales and exceptional customer service and enjoy the variety of working across both retail and online, we would love to hear from you.

Apply now and join the Fella Hamilton team!

Job Type: Casual

Pay: $36.00 – $43.00 per hour

Benefits:

• Employee discount

Work Location: In person