Senior Village Manager | 5:2/ 4:3 Roster FIFO | Western Australia

Company Description

Sodexo is a people business, employing over 400,000 people worldwide and thousands here in Australia. Our employees, who personify Sodexo's unique values of Service Spirit, Team Spirit and Spirit of Progress, are our greatest asset through their commitment and dedication. 

We believe the more diverse we are, the stronger we are. No matter your background, we will do all we can to help you thrive. We are committed to promoting equal opportunities, valuing diversity, and creating an inclusive working environment for all our employees.    

At Sodexo, we are a proud Equal Opportunity Employer and encourage applications from all applicants regardless of age, race, sex, ethnicity, religion and beliefs and people with disabilities. 

We offer a competitive salary, many development opportunities and an outstanding benefits and recognition program!  

Job Description

Senior Village Manager Leadership role overseeing multiple village/town operations under Sodexo's IFMS contract. Drives operational excellence, commercial performance, and client partnership across the portfolio, providing direction to Village Managers and site leadership teams. Accountable for meeting SLAs/KPIs, optimising costs, ensuring compliance, and championing Sodexo's "Clients for Life" approach through strong stakeholder relationships and continuous improvement, working closely with the Regional Manager to identify growth opportunities.

Key Responsibilities:

Contract & Client Management – Acts as Sodexo's primary operational representative, building trusted client relationships, ensuring KPI/SLA compliance, and leading performance reviews with a focus on continuous improvement.

Operational Leadership – Leads Village Managers and site teams to drive safe, efficient, high-standard service delivery within budget, while pursuing growth opportunities and supporting business continuity.

Financial & Commercial Management – Manages labour and operational costs against budget, drives productivity and revenue improvements, and maximises User Pay Services opportunities.

HSEQ – Champions a strong safety culture, ensures compliance with HSEQ systems, leads incident investigations/audits, and closes out corrective actions within required timeframes.

People Leadership & Culture – Coaches and develops teams, supports workforce planning and succession, promotes an inclusive culture, and manages performance/disciplinary processes fairly.

Compliance & Governance – Ensures accurate reporting and record-keeping, and drives accountability for regulatory and contractual compliance across sites.

Continuous Improvement & Innovation – Identifies efficiency and service improvements, tracks industry trends, and fosters a culture of innovation and accountability.

Qualifications

• Experience leading large, geographically dispersed teams in remote site, FM, hospitality, or integrated services environments
• Proven ability to lead, mentor, coach, and develop high-performing teams
• Strong client relationship management and stakeholder engagement
• Sound commercial/financial management skills, including budgeting and cost control
• Thorough understanding of HSEQ systems, risk management, and regulatory compliance
• Strong knowledge of food safety, chemical management, cleaning and hygiene standards
• Excellent communication, negotiation, problem-solving, and conflict-resolution skills
• Ability to manage multiple priorities in a dynamic operational environment
• Strong analytical and reporting skills, focused on continuous improvement
• Senior Secondary Certificate of Education or equivalent required
• Tertiary qualification in Business, Hospitality, Facilities Management, or Operations Management desirable

Additional Information

• Provides strategic and operational leadership across village services — safe, compliant, commercially sustainable delivery
• Comprehensive understanding of HSEQ standards and regulatory requirements
• Strong knowledge of food safety, infection control, chemical management, cleaning and hygiene practices
• Demonstrated capability managing large-scale integrated FM and hospitality operations
• Strong commercial acumen, contract management, and financial management capability
• Proven leadership skills inspiring, coaching, and developing high-performing teams
• Effective stakeholder engagement across client, community, contractor, and organisational interfaces