Aboriginal Assistant Advisor - Talent Pool Campaign

Aboriginal Assistant Advisor - Talent Pool Campaign

• Aboriginal Assistant Advisor, Department Customer Service
• Clerk Grade 5/6 Salary: $102,936 - $113,579 per annum plus super, dependent on experience
• Flexible working conditions within NSW based in our main hubs Parramatta, Haymarket and Gosford
• Ongoing/Temporary Full Time – This is for creation of a talent pool for future opportunities

Our Department is rapidly expanding, and we are searching for proactive and motivated team members to join our project teams within the Department Customer Service NSW. 

These talent pools are for the employment of an Aboriginal person in line with the Department’s Aboriginal Employment Strategy

As an Aboriginal Assistant Advisor you can expect to work as a team and undertake a range of culturally informed project research, analysis, reporting, implementation and administrative activities to support the development and delivery of projects.

 A typical day of work for you might include:  

• Provide project and operational support, including monitoring and reporting on project plans, milestones and deliverables.
• Working on documentation and records regarding relevant issues, policies and practices to ensure the delivery of projects.
• Basic research and analysis in project areas and contribute to the preparation of project briefs to support informed decision making and planning
• Communicate with relevant stakeholders to provide updates regarding project status and implementation issues
• Provide a range of secretariat and administrative services, these may include coordinating committee meetings, preparing papers and to support project management delivery

To be successful in this role you will have a unique blend of experience including: 

• A customer-centric mindset and passion for community
• Project management experience 
• Strong attention to detail and accuracy
• Experience working in an agile environment
• Ability to handle confidential information
• Well-developed clerical computer skills
• Great interpersonal and communication skills.
• A strong commitment to providing excellent customer service 

Essential Requirement: This is an Identified role and evidence of Aboriginality is required. 

 Aboriginal as defined by the Aboriginal Lands Rights Act 1983 (NSW) is a person who:  

• identifies as a person of Aboriginal descent  
• presents documentation identifying their family’s Aboriginal descent 
• is accepted by their local Aboriginal community as a person of Aboriginal descent.  

For questions around the Confirmation of Aboriginality requirements or if you would like to know more about the support for Aboriginal employees, please contact AboriginalWorkforce@customerservice.nsw.gov.au

 What we need from you:

 Please submit your CV and a brief cover letter outlining how your skills and experience are relevant to the position along with evidence of Aboriginality. 

 As an inclusive workplace, we support various employee resource groups, practice flexible work and workplace adjustments.

 If you do require an adjustment during the recruitment process, please notify us in your application.

 Applications will be reviewed throughout the advertisement period until the closing date Monday 21st September 2026.

 If you are successful in the recruitment process you will be required to successfully clear and maintain: 

• Probity checks including a criminal record check, reference checks  
  

For more information about this role or enquires relating to recruitment please contact Breanna Pountney via Aboriginalworkforce@customerservice.nsw.gov.au

Salary Grade 05/06, with the base salary for this role starting at $102,936 base plus superannuation

Click Here to access the Role Description . For enquiries relating to recruitment please contact Tarni Rigby via AboriginalWorkforce@customerservice.nsw.gov.au.

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

A talent pool will be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.     

Closing Date: Monday, September 21st, 2026 at 10:00 am

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace   
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or csrecruitment@customerservice.nsw.gov.au.

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process