National Aftermarket Account Manager

About the Role

We are seeking a proactive National Aftermarket Account Manager to manage strategic customer relationships at both corporate and site levels by ensuring service commitments, performance expectations, and customer outcomes are consistently achieved and, where possible, exceeded.

This role is responsible for the leadership, coaching, development, and performance of the National & International Account Fleet Support Team as well as identifying growth opportunities, establishing and strengthening customer relationships, and driving revenue across Crown’s products and services portfolio.

Responsibilities & Duties

• Manage key performance metrics and service outcomes for assigned National & International Accounts to determine monthly, quarterly, and yearly performance.
• Establish and maintain a relationship with all customers as the primary contact for all aftermarket support issues via all communication channels (in-person visits, email, phone).
• Lead and coordinate the National & International Account Fleet Support Team activities across assigned accounts, ensuring resources are effectively deployed to meeting customer expectations and business objectives.
• Technically analyse fleet operating data, cost-per-hour metrics, asset utilisation, and maintenance trends to identify improvement opportunities and propose fleet management solutions.
• Conduct regular Fleet Business Reviews, operational assessments, and strategic planning sessions with customers. As well as prepare executive summaries, performance reports, and strategic recommendations for local, regional, and global management.
• Collaborate with other regional management, including Marketing, Aftermarket, Service and Parts, to develop customer-focused value-added service support programs and communication tools that position the Company as the preferred supplier.

Skills & Experience

• Service industry experience
• Demonstrative people management and leadership skills
• High communication, negotiation and organisation skills
• Advanced computer skills for changing technologies
• Ability to work under pressure, multitask, and meet multiple deadlines.

What sets us apart? 

Crown’s history began when two brothers founded the Company in New Bremen, Ohio (USA) in 1945. Today, the fourth generation of the very same family continues to lead Crown in all of its operations across the globe. Being a family-owned and run business is evidenced by more than 200 employees reaching service milestones in our 20, 25, 30, 35, 40, 45 and 50 year categories in Australia alone, with more than 2,000 employees reaching a 25 year service milestone globally.  

As a Company we want to continue to support our employees to be the best versions of themselves and that’s why, as a Crown employee you get to enjoy: 

• A benefits program which gives you access to discounts and cashback from over 400+ retailers nation wide. 

• Access to a health and wellbeing platform which supports your Mental, Physical and Financial goals. 

• Corporate Rates for Private Health Insurance. 

• An inclusive working environment. 

• An Employee Assistance Program for confidential counselling with chat, phone and face to face counselling options. 

The Company 

Crown Equipment is a well-respected global Materials Handling Equipment company which has enjoyed 50 years of success in the Australian market. The Company has operations in all Australian States and territories as well as many regional locations. The Company Brand is well known and respected in the marketplace and is supported by a customer value proposition based on highly skilled staff, quality products, strong service and parts back-up and leading-edge technology.