Security Officer

Daydream Island Resort & Living Reef is located in the heart of Queensland’s Whitsunday Islands and the gateway to the World Heritage-listed Great Barrier Reef.  With stunning views out to the impossibly blue waters of the Whitsundays, it is the perfect place to immerse yourself in the natural beauty of the island. 

The island is one of the closest Whitsunday islands to the mainland (Airlie Beach) with spectacular 30-minute ferry ride to work each day.

This is an important role focused on ensuring the safety and security of our guests, staff, property and facilities, while helping to maintain the relaxed and welcoming atmosphere our resort is known for.

About the role

• Conducting regular security patrols of the resort, guest areas and surrounding facilities
• Monitoring CCTV and security systems
• Managing access to restricted areas and monitoring site security
• Responding promptly to medical incidents and emergencies
• Providing first aid within the scope of current training and certification
• Assessing situations and determining when further medical assistance is required
• Contacting and liaising with emergency services where necessary
• Assisting with the safe management of guests, staff or visitors during medical emergencies
• Recording and reporting first aid incidents in accordance with resort procedures
• Supporting the resort's emergency response and evacuation procedures
• Conducting and assisting with investigations into security incidents, complaints, theft, property damage and other matters as required
• Gathering information, reviewing CCTV footage and preparing clear and accurate investigation reports
• Maintaining confidentiality and exercising sound judgement when handling sensitive matters
• Assisting with emergency procedures and coordinating with relevant emergency services when required
• Monitoring and reporting suspicious or unusual activity
• Supporting the safety and wellbeing of guests, staff and contractors
• Assisting with after-hours security and responding to alarms or other security issues
• Working closely with resort management and other team members to maintain a safe environment
• Providing a professional and approachable presence for guests and staff

About you

• Reliable, responsible and trustworthy
• Calm and confident when dealing with unexpected situations
• Professional and approachable when interacting with guests
• Confident working autonomously, with the initiative and judgement to respond effectively to situations as they arise
• Able to conduct investigations objectively and discreetly
• Strong written and verbal communication skills
• Comfortable reviewing CCTV and gathering information
• Physically capable of conducting regular patrols around the resort
• Available to work flexible hours, including evenings, weekends or public holidays when required

The must haves

• Certificate II Security Operations
• A current and relevant Security Licence appropriate to the duties of the position (min Class 1 Security Providers Licence) 
• A current First Aid Certificate
• Relevant CO₂ / carbon dioxide safety training or certification, where applicable to the resort environment
• Previous experience working in security, preferably within a resort, hospitality, tourism or remote-site environment
• A current driver's licence, where required for the role

Apply now and may every day be a Daydream!