Front Office Supervisor

Front Office Supervisor 

About us 

Melbourne’s 5-star hotel, Pullman Melbourne City Centre boasts contemporary design that plays on the senses to create the perfect destination for work and play. At Pullman, connections are seamless and intuitive: every element has been thoughtfully considered and tailored to the modern-day traveler seeking an authentic Melbourne experience. With the city’s best food and fashion on its doorstep, Pullman offers a new level of urban sophistication – an oasis of style in the heart of one of the world’s most cosmopolitan cities. 

About you 

We are currently seeking a Front Office Supervisor to join our team to work Full-Time. The successful applicant will: 

• Have previous experience as a Guest Services Agent (Hotel Receptionist)  

• Ideally, currently hold an RSA certificate 

• Have an exuberant personality and exceptional people skills 

• Be well presented, confident, articulate and extremely resourceful 

• Excel under pressure whilst paying attention to the finer details 

• Like to have fun at work 

• Must be flexible & available to work weekends 

• Previous Supervisory experience advantageous 

About the role 

Tasks will include but not be limited to: 

• Liaising with all departments on a daily basis and assisting where necessary. 

• Be ‘hands on’ and assist with the completion of daily tasks for all Front Office staff if necessary. 

• Manage the reception team throughout your shift - prioritise tasks and delegate duties efficiently and fairly. 

• Co-ordinate Receptionist meal breaks, start and finish times. 

• Ensure team members presentation is consistent with staff handbook; uniforms correctly presented and name badges worn at all times. 

• Where necessary, brief the reception team before commencement of shift, to ensure that any important details are handed over 

• Assist guests with general enquiries and directions and be able to answer all enquiries in a knowledgeable manner and Ensure guests’ special needs and requests are fulfilled or recorded and communicated to the relevant departments 

• Ensure staff presentation is consistent with Hotel Staff Handbook; uniforms correctly presented 

In return for your commitment, we will provide fantastic career and training opportunities, employee benefits, and excellent working conditions with a supportive and fun team.  

You must have full working rights in Australia. Only successful candidates will be contacted.