Operations Manager - George St Flagship Store

Operations Manager - George Street

We are seeking an Operations Manager to play a crucial role in driving our Flagship George Street store's success. This dynamic and multi-faceted role will call for a passionate, customer-centric leader who thrives in a fast-paced environment. Your ability to inspire, develop, and drive a customer-focused team will be instrumental in creating a shopping experience that leaves a lasting impression on every customer who walks through the door.

The ideal candidates will have experience working for a footwear or premium fashion retailer and will:

• Monitor replenishment rates and work with supporting functions to resolve product gaps.
• Offer constructive and positive feedback to the team on an ongoing basis to cultivate an environment that continuously improves store operations.
• Educate and train the store team on the latest process and technology as it relates to Omni-Channel and Store Operations.
• Demonstrate excellence through Store Operations and ensure the best consumer experience.
• Intensify the use of all digital store touchpoints for an elevated journey.
• Seamlessly connect the physical service experience with omnichannel tools to increase sales and conversion.
• Maintain a safe workspace and abide by all workplace health and safety policies and procedures.
• Work in accordance with all R.M. Williams policies, principles and procedures.
• Other duties as directed.

Skills and Experience:

• Min 3-5 years working experience in a premium fast-paced retail environment, of which at least 2-years in a managerial level in retail.
• Strong experience in customer service and strong background in sales targets and KPI's.
• Results-oriented, possess ability to problem-solve with sound logical decision making.
• People developer, promoter and coach with exceptional proven leadership skills.
• Strategic mindset and highly organised.
• Strong communication and interpersonal skills.

What we offer:

• Generous product allowance - head to boots!
• 40% employee discount on products
• Monthly Bonus Scheme
• Paid parental leave
• Paid volunteer leave
• Signature Service and specialised boot fitting training provided 
• Long term career opportunities

About R.M.Williams 
Since 1932, R.M.Williams has answered a call for hardwearing, timeless products that can hold up against the harsh conditions of the Australian outback - and look good whilst doing it. Our bestselling leather boots and belts are still crafted by hand in Adelaide, South Australia, alongside an ever-growing range of apparel, accessories and lifestyle products. At the heart of everything we do is a simple promise of loyalty and endurance; a commitment that our products will accompany their wearer on all of life’s great journeys. Reginald Murray ‘RM’ Williams always said, ‘it’s the people who make a company’ and we still stand by that statement today; a culture of growth, development and team spirit is central to our success.

R.M.Williams appreciates the importance and value of a diverse workforce and is committed to the principle of equal opportunity for all employees and to provide employees with a work environment free of discrimination and harassment. All employment decisions at R.M.Williams are based on business needs, job requirements and individual qualifications, without regard to race, colour, religion or belief, sex, gender identity, national origin or family or parental status. R.M.Williams will not tolerate discrimination or harassment based on any of these characteristics.

If you feel you are suited to this role and want to be part of an iconic Australian brand, please apply today!