Cafe Manager

About the role

This is a full-time management position for a practical and commercially minded hospitality professional. You will organise and control the venue, guide front and back-of-house employees, manage costs and stock, and work closely with the directors to improve operational performance.

Key responsibilities

• Plan, organise and control daily cafe and restaurant operations to deliver efficient service and a consistently positive guest experience.

• Select, roster, train, supervise and develop front and back-of-house employees, including performance feedback and workplace induction.

• Plan menus and service initiatives in consultation with chefs and directors, considering customer demand, quality, pricing and operational requirements.

• Manage labour allocation, purchasing, stock levels and supplier relationships in line with approved budgets.

• Maintain accurate records of stock, costs, sales and financial transactions, and report on key operational performance indicators.

• Monitor labour, food and operating costs and implement practical measures to improve productivity, profitability and waste control.

• Maintain high standards of food and beverage presentation, dining-area appearance, cleanliness and customer service.

• Ensure compliance with food safety, responsible service of alcohol, work health and safety and other applicable legal and company requirements.

• Plan and coordinate private functions, group bookings and special events, including menus, staffing, suppliers and client requirements.

• Respond to customer feedback and complaints promptly and use the findings to improve service delivery.

About you

• A relevant AQF Diploma or higher qualification and relevant hospitality management experience, or at least three years of relevant experience where experience is relied on instead of a formal qualification.

• Demonstrated experience managing the operations of a busy cafe, restaurant or comparable dining venue.

• Strong staff leadership, rostering, training and performance-management capability.

• Practical knowledge of stock control, purchasing, labour costs, food costs, budgets and operational reporting.

• Sound knowledge of food safety, responsible service of alcohol and work health and safety requirements.

• Excellent customer service, communication, organisation and problem-solving skills.

• The ability to work under pressure, make sound decisions and remain involved in daily operations without losing management oversight.

• Current RSA and Responsible Person approval, or the ability to obtain the approvals required for the role.

• Strong coffee knowledge and practical barista experience, including espresso preparation, milk texturing and latte art.

• Basic wine knowledge, including familiarity with common wine varieties and appropriate service.

About us

L'Americano Espresso Bar is an Italian-inspired hospitality venue located within Coco Republic at Burnside Village.