Warehouse and IT Support Assistant

About the Role

Oscar Wylee is seeking a motivated Warehouse & IT Support Assistant to join our Sydney CBD

Head Office team. This is a hybrid role split between our warehouse operations and internal IT

support - perfect for someone who's hands-on, tech-comfortable, and enjoys variety in their

day-to-day work.

In the warehouse half of the role, you'll pick, pack, and dispatch stock orders to our retail stores

across Australia and New Zealand, and provide internal retail support to ensure our stores have

everything they need - from eyewear stock to marketing materials - to deliver an exceptional

customer experience.

In the IT support half, you'll help keep our stores and Head Office running smoothly - assisting with

helpdesk tickets, setting up and troubleshooting hardware and POS equipment, and supporting new

store IT rollouts.

If you have a keen eye for detail, love working in a hands-on role, and want to build both warehouse

and IT skills within a growing Australian eyewear brand, this is the perfect opportunity.

Key Responsibilities

Warehouse & Retail Support

• Pick and pack stock orders for retail stores and head office departments

• Prepare and dispatch promotional, marketing, and visual merchandising materials

• Process incoming deliveries and check goods against invoices

• Maintain stock accuracy through regular counts and organisation of storage areas

• Liaise with retail, operations, marketing, and IT teams to fulfil urgent store requests

• Ensure all orders are packed accurately, securely, and meet daily deadlines

• Keep warehouse and stock areas clean and well-organised

IT Support

• Provide first-line helpdesk support to stores and Head Office staff (tickets, troubleshooting,

password resets, basic software issues)

• Set up, image, and configure laptops, POS terminals, EFTPOS devices, and other store hardware

• Maintain inventory and stock levels of IT equipment

• Assist with IT setup for new store openings and refurbishments

• Support occasional on-site troubleshooting visits to retail stores

• Escalate more complex issues to the IT team as needed

About You

• Has a valid full driver's licence

• Preferably has a forklift licence, but not essential

• Comfortable and confident with computers and general troubleshooting; no formal IT background

required

• Physically capable of lifting (up to 20kg) and moving stock (within safe limits)

• Able to travel into the city and work the hours of 9:00am–5:30pm, Monday–Friday

• Previous pick packing, warehouse, or IT/helpdesk experience preferred (not essential)

• High attention to detail and accuracy in all tasks

• Reliable, punctual, and organised with good time-management skills

• Ability to work both independently and as part of a team

• Willingness to learn and pick up new IT skills on the job

Why Join Oscar Wylee?

• Monday to Friday, full-time role

• Sydney CBD Head Office location close to public transport

• Ongoing training and development opportunities across both warehouse and IT skill sets

• Get a free pair of prescription glasses every six months

• Treat your loved ones to a Family & Friends discount twice a year

• Supportive, collaborative, and inclusive team culture

• Opportunity to grow your career within a national retail business