Connection Services Coordinator

About the role

The Connections Services Coordinator at TasNetworks is responsible for delivering market services and connections to customers while adhering to national rules and regulations. 

Key responsibilities include managing escalated basic connections and alterations, ensuring compliance with regulatory requirements, and providing exceptional customer service. 

The role requires a strong understanding of the National Electricity Market (NEM) processes and excellent communication skills.  This position is a permanent position in a supportive work environment focused on safety and customer satisfaction.

In this role you will deliver market services and connections to TasNetworks customers while adhering to national rules and regulations and manage escalated basic connections and alterations.

Making sound decisions to address complex customer queries, you will contribute to effective customer and process issues resolution whilst maintaining a balance between business and customer needs

This role requires the ability to gain a comprehensive knowledge of processes to meet all compliance obligations, regulatory requirements and standards, NEM and ISO9001 accreditation.

You will also manage internal and external stakeholders and communicate with a varied audience with exceptional attention to detail.

About you

You will have excellent prioritisation, time management and decision making capabilities.

High level customer service and stakeholder management skills are crucial to this role, along with proven strong communication skills

You will have an understanding of the National Electricity Market, and demonstrate or have the ability to acquire an understanding of TasNetworks' policies, procedures and processes.

The successful candidate will have a Certificate III in Business Administration or equivalent experience.

What's on offer

This is a permanent full-time opportunity based out of either Hobart, offering an attractive remuneration and benefits package.

At TasNetworks we want to power a bright future for our people, our community and our customers. We offer a supportive work environment where safety is at the heart of everything we do.

As an “employer of choice” we offer excellent employee benefits including:

• Free onsite car parking
• 20 days of annual leave per year + an additional 3 days of leave between Christmas and New Year
• Electricity discount of 16.66%
• 17.5% leave loading (paid annually)
• Career development - we have our own RTO and can create personalised career pathways in both trade and leadership
• Onsite gyms (plus an annual health and wellbeing rebate) 
• All the tools and equipment you'll need to be successful

We are proud to be work180 accredited, check us out here. 

How to apply

Please ensure you attach a cover letter outlining how your skills and experience are aligned with this role, and a current resume. For more information about this opportunity and to acquire a position description, please click here.

Applications close 11:59pm Wednesday 9 September 2026, however, we will be reviewing applications upon receipt and may commence our recruitment process prior to the closing date.

For further information about the role, please contact Callum Rawson, Connections Services Team Leader – callum.rawson@tasnetworks.com.au

TasNetworks is committed to equal opportunity and values a diverse and inclusive workforce. We welcome applications from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse communities, people with disability, neurodivergent individuals and those of all ages.

To be eligible for this position, you are required to have Australian citizenship, permanent residence or a current valid visa that allows you to fulfil the requirements of this role. Successful applicants will undergo necessary pre-employment checks.

About Us

TasNetworks is Powering a Bright Future by delivering safe and sustainable essential services while maximising value for all of Lutruwita/Tasmania.

As Tasmania’s provider of electricity transmission and distribution services, we are committed to providing our customers with affordable and reliable electricity, while helping Australia transition to cleaner energy sources. We have 300,000 residential, business, commercial, and industrial customers, and are committed to working with our community to make a meaningful difference to the lives of Tasmanians – through and beyond the delivery of electricity and telecommunication services.

By joining TasNetworks, you will experience the difference of a company that puts customers first, values safety above all, unifies in the face of challenges, and embraces diversity and forward thinking.

Together, we are powering a bright future for Lutruwita/Tasmania.