Sales & Relationship Manager

Solvd Australia is seeking an experienced Sales & Relationship Manager to manage and grow a portfolio of strategic clients across our motor insurance, third-party administration and technology-enabled solutions.

Reporting to the Head of Sales & Client Management, you’ll focus on client retention, account growth, executive stakeholder engagement, and pipeline conversion.

This role is ideal for a commercially driven relationship manager who enjoys building long-term partnerships while identifying new business opportunities.

Key Responsibilities

• Manage and grow a portfolio of strategic clients across Australia.
• Develop account plans focused on retention, expansion, and customer value.
• Build strong relationships with senior decision-makers and stakeholders.
• Identify cross-sell and upsell opportunities across assessing, TPA, fleet, recoveries, digital services, claims technology, and GT Motive solutions.
• Lead client reviews, commercial discussions, proposals, and negotiations.
• Monitor client satisfaction and proactively address retention risks.
• Maintain accurate Salesforce records, pipeline forecasting, and reporting.
• Collaborate with operational teams to ensure client commitments are delivered successfully.

About You

You’ll bring:

• Experience in account management, enterprise sales, or business development.
• Exposure to insurance, claims services, TPA, insurtech, financial services, or a related B2B industry.
• A proven track record of retaining and growing client relationships.
• Strong commercial acumen with experience developing proposals and negotiating outcomes.
• Excellent relationship-building and stakeholder management skills.
• Experience using Salesforce or a similar CRM platform.
• The ability to work independently while collaborating across multiple teams.

 What’s in It for you

• Flexible working arrangements, hybrid model; WFH flexibility, attendance required for meetings, events, and manager‑directed in‑person needs as necessary at our Melbourne CBD office
• Reward and recognition programs, ongoing training, and career development support
• Paid parental leave and additional leave options
• Access to health and financial wellbeing support
• A range of employee perks and discounts on everyday essentials
• A collaborative team environment with regular recognition initiatives

About Us

Solvd Australia partners with some of Australia’s largest insurers and fleet operators and support the entire motor claims journey. As part of Solvd Group globally, we are a dynamic and growing organisation whose mission is to automate the end-to-end motor claims management process by integration of the best-in-class digital and AI supported tools available in the market.

We pride ourselves on delivering excellence through innovation, collaboration, and expertise. With a global presence, Solvd operates in over 45 countries and employs more than 3,700 dedicated professionals worldwide.

Diversity and Inclusion at Solvd Australia

Solvd Australia is proud to be an equal opportunity employer. We are committed to fostering a diverse and inclusive workplace where everyone feels valued, respected, and empowered to thrive.

If you require adjustments to the recruitment process or the role to support your application, please let us know, we are here to help.