ServiceNow Developer (AU Citizens)

The ServiceNow Developer will support the design, configuration, and maintenance of ServiceNow applications for a Government environment. The role focuses on delivering reliable, secure, and easy-to-use ServiceNow solutions aligned with Government standards and processes.

• Configure and develop ServiceNow modules such as Incident, Problem, Change, and Service Request

• Develop workflows, forms, business rules, and UI policies

• Support integrations using REST APIs where required

• Perform unit testing and support system testing activities

• Troubleshoot and resolve ServiceNow platform issues

• Maintain technical documentation and follow change management processes

• Work closely with business stakeholders and technical teams

• Ensure solutions comply with Government security and governance standards

• 3-5 years of hands-on experience as a ServiceNow Developer

• Strong experience with ServiceNow configuration and scripting

• Working knowledge of JavaScript, Glide APIs, and ServiceNow Studio

• Experience working in ITSM environments

• Understanding of ITIL processes

• Good communication and documentation skills

• ServiceNow certifications (CSA, CAD or similar)

• Experience working on Government or large enterprise projects

• Exposure to ServiceNow integrations and reporting