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NSW Department of Customer Service
About the role
Position Title: Legal Operations Manager
Classification/Grade: Clerk 11/12
Division/Branch: Legal Services Division
Location: Sydney, NSW 2000
Employment Type: Full Time, Temporary - up to 12 months
Salary: $154,231 – $178,369 plus Superannuation
Closing Date: 10.00am Monday 28 September 2026
Make a real impact in health care accountability.
Join the Health Care Complaints Commission (HCCC), an independent statutory body protecting public health and safety by prosecuting, resolving, investigating and assessing complaints about health care providers. We are committed to integrity, transparency, and fairness in all we do.
To learn more about the HCCC, please view our website.
About the Role
We are seeking an experienced and strategic leader for our Manager Legal Operations role in the Legal Services Division. In this role, you will be responsible for the Commission’s legal cost recovery function and for planning and driving operational and strategic change in the Legal Services Division. The role has managerial responsibility for the Commission’s paralegals and clerical support staff and is part of the Legal Services Division’s Leadership Team.
This is an exciting opportunity to contribute to improving health care standards and make a meaningful difference to the community.
For further details please see the Role Description.
What We’re Looking For
The ideal candidate will have:
Essential Requirements
To be eligible to apply for this position, applicants must have existing Australian work rights.
Applicants must also hold a current NSW Practicing Certificate.
Given the HCCC’s unique and critical role in maintaining the integrity of the NSW health system, it is essential that all prospective employees are able to carry out their duties in an independent, honest and consistent manner with uncompromising adherence to strong moral and ethical principles and values.
The successful applicant will be required to complete a Background Verification Check which includes a National Police Check (Criminal History) and qualification check.
Why Work With Us
How to Apply
Applicants are required to submit an online application, including:
The selection process may include a suitability assessment to assist in determining your suitability for the role. This will include an interview; referee checks and an additional work task may be required.
A talent pool may be created from this recruitment action for temporary roles of the same work classification that may become available for filling over the next 18 months.
For further information, please contact:
Damien Hennessy
Manager Legal Services
Email: DHennessy@hccc.nsw.gov.au
The Commission is an Equal Employment Opportunity Employer.
We value diversity and welcome applications from people of all backgrounds, including Aboriginal and Torres Strait Islander people, people from LGBTQI+, diverse cultural and linguistic backgrounds, and people with disability.
If you require an adjustment during the recruitment process, we welcome hearing from you. Please contact the People & Culture Team at people@hccc.nsw.gov.au
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