Customer Service Representative

About us

At Datacom, we combine technology, expertise, and talented people to help organizations thrive in a rapidly changing world. As one of Australasia's leading technology providers, we work with customers across industries to solve real-world problems and deliver meaningful outcomes.  

Whether we're supporting governments, enterprise organizations, or growing businesses, we're committed to creating meaningful outcomes for our customers, communities, and each other.

About the Role

We’re hiring full-time Customer Service Representatives to join our Modbury-based Federal Government support team. In this role, you’ll be the friendly and professional first point of contact for customers — helping them solve problems, access essential services, and achieve the best possible outcomes.

Every interaction is unique. You’ll use your empathy, listening skills, and problem-solving abilities to deliver high-quality experiences that truly make a difference.

Whether you bring experience from healthcare, customer service, hospitality, retail, or call centres — or you are brand new to the industry — we’ll provide full training, knowledge resources, and ongoing leadership support so you can thrive.

What You’ll Do

• Handle inbound customer enquiries via phone, email, and processing items
• Build rapport quickly while providing accurate, timely information
• Identify and resolve issues by following clear processes and guidelines
• Meet Key Performance Indicators (KPIs) for customer satisfaction and service quality

What We’re Looking For

• Clear, confident verbal and written communication
• Strong attention to detail and accuracy under time pressure
• Team player who contributes to a positive environment
• Empathy and patience, especially when assisting people in challenging situations
• Comfortable navigating multiple computer systems (typing speed 20 WPM or higher)
• Australian Citizenship and ability to obtain and maintain a Security Clearance
• Previous customer service or contact centre experience is highly regarded but not essential — transferable skills are welcome; our training will set you up for success

Operating Hours

Full-time roles available. Rostered shifts Monday–Friday between 7:00am and 7:30pm on a rotating roster, with some flexibility to support your commitments outside of work.

Culture and Benefits

Join a team where you'll be supported to grow your career, prioritise your wellbeing, and make a genuine impact. From industry-leading learning and development opportunities to parental leave, wellbeing support, and employee benefits, we're committed to helping our people thrive both professionally and personally. 

We're passionate about creating a workplace where people feel supported, empowered, and inspired to do their best work. Whether you're developing new skills, tackling complex challenges, or collaborating with some of the best minds in the industry, you'll be part of a team that values curiosity, innovation, inclusion, and making a genuine difference. 

Why you will love working here 

• Paid parental leave 

• 24/7 Employee Assistance Programme (DataCare) 

• Ongoing learning, certifications, and career development opportunities 

• Access to industry-leading learning platforms and future skills training 

• Recognition programmes that celebrate great work 

• Great employee discounts and financial wellbeing benefits 

• Meaningful work that makes a real impact 

Join Us

At Datacom, you’ll work alongside good, genuine people in a welcoming, inclusive environment. You’ll have opportunities to learn new skills, grow your career, and make a meaningful difference for customers across Australia.

If you’re looking for meaningful work, vocational training, and real career progression, we’d love to hear from you.

How to Apply:

Click ‘Apply’ and start your career journey with Datacom today.