ÍT Support & Opperations

About the Opportunity

Do you excel at IT support, help desk services, or technical operations?

Our client, a South Australian government department, is seeking expressions of interest from professionals who can keep IT services running smoothly and support end-users effectively. By joining the IT Support & Operations talent pool, you will be considered for future roles that are the backbone of daily technology use in the department from assisting staff with technical issues and managing IT assets, to ensuring that systems and devices are maintained and operational. If you have a knack for problem-solving, strong communication skills, and a dedication to customer service in tech, we want to hear from you. Register your interest to be in line for upcoming opportunities to support vital government operations.

Role Types

We welcome EOI applications from candidates experienced in:

• Service Desk Officer (Level 1) Serving as the first point of contact for IT support, handling help desk tickets and resolving user issues.
• IT Support Analyst (Level 2) Providing second-level support, troubleshooting complex problems, and escalating issues as needed.
• Desktop Support Technician (Level 1) Setting up and maintaining computers, laptops, and peripherals, and providing in-person technical assistance.
• Application Support Specialist (Level 2) Supporting specific software applications, troubleshooting functionality issues, and liaising with vendors or development teams for fixes.
• IT Operations Coordinator (Level 2) Coordinating routine IT operational tasks, asset management, and assisting with IT policy implementation.
• Service Desk Manager (Level 3) Leading the IT support team, ensuring high-quality service delivery and continuous improvement of support processes.

1. Whats in it for You

Joining the IT Support & Operations talent community means:

• Front-line Impact: Play a critical role in enabling everyday work, ensuring that public sector employees have the tech support they need to serve the community.
• Team Support: Work in a collaborative service desk environment with experienced colleagues, where knowledge-sharing and mentorship are encouraged.
• Training & Development: Gain access to training on new systems and ITIL best practices, enhancing your skills and helping your career growth in IT support.
• Flexible Scheduling: Benefit from flexible work arrangements or shift options (where applicable), backed by the stability and leave benefits of government employment.
• Valued Contribution: Be recognised as a key contributor to the departments mission, with a clear path to advance into senior support or IT management roles.

1. Next Steps

If you have the drive to keep technology running and users productive, apply now to express your interest in IT Support & Operations roles. Submit your résumé and a brief cover letter outlining your experience in IT support or operations.

Once you've registered in our talent pool, you will be contacted when a suitable IT Support position becomes available. Take this opportunity to be a cornerstone of our clients IT service excellence register your interest and help ensure the smooth operation of essential government services!