Business Analyst

The role
The core purpose of the Claims & Assessing Division is to manage the Claims Process to control costs while providing customers with a seamless, easy journey. We aim to provide prompt service with personal attention to all customers while remaining vigilant in managing incurred costs.

The Business Analyst sits within the Claims & Assessing Design & Delivery Team, reporting to the Change Delivery Manager. The team's purpose is to:

• Ensure delivery of initiatives with project and change management expertise.
• Deliver problem definition and solution design with business and process analysis expertise.
• Enable every C&A team member to understand the skills and processes required to implement change.
• Deliver excellence in day-to-day operational support.

The BA will ensure the successful design and development of solutions for Claims & Assessing, including analysis of new business processes, new products and operational improvements, defining and documenting business requirements, modelling processes, producing IT functional specifications and coordinating user acceptance testing.

What you’ll be doing

• Facilitate workshops and engage stakeholders and subject matter experts to gather system and process requirements
• Conduct field and desk research including interviews, onsite observations, user surveys and competitor analysis
• Develop business process maps to ensure clarity for all stakeholders
• Translate business requirements into functional and IT specifications and brief these into the IT department
• Manage issues and change requests, balancing quality, cost and timeliness
• Develop testing and approval processes, brief testing teams and ensure solutions meet original requirements
• Monitor changes post-implementation to ensure success
• Manage project artefacts including requirements, wireframes, scopes and project plans
• Investigate and measure process improvement opportunities and work with the business to implement solutions
• Produce supporting documentation including policies, procedures, training materials and reference guides
• Ensure the Support and Testing Team have the knowledge needed to support implemented changes
• Network with internal and external resources to bring best practice to projects
• Any other reasonable duties as required to ensure effective delivery of changes across C&A

What experience you’ll bring

• Tertiary qualifications in a related discipline
• Minimum of 2-5 years' experience as a Business Analyst
• Strong business process modelling (BPMN, Visio), As-Is/To-Be process mapping and data models;
• Highly developed written and verbal communication skills.
• Facilitation skills.
• Stakeholder management.
• Excellent interpersonal and relationship management skills, with the proven ability to work at all levels of an organisation;
• A superior level of attention to detail and accuracy;
• The ability to work autonomously while maintaining focus;
• Experience in managing and completing user acceptance testing;
• Must be a strong problem solver, comfortable with complexity and ambiguity
• A passion for the User Experience.

The benefits of working at A&G

• Be rewarded - we recognise high performance and reward our people for their hard work through bonuses and other perks.
• Options for leave - life happens, so we’ve got volunteer days, an additional paid ‘ME’ day, paid parental leave and the opportunity to purchase additional leave to cover all of the big stuff.
• Grow with us - we’ve got learning and professional development opportunities to suit everyone.
• Give back - our A&G Difference program gives you the power to change our community for the better through volunteering, fundraising and donation opportunities for causes that you’re passionate about.
• Take care of yourself - your wellbeing is important to us and our healthy mind and body hub, mental-health support and fitness discounts will help you be your best self.
• Celebrate the wins - we love sharing our successes and celebrating together - join us and you’ve got a ticket to our many on-site events throughout the year, family fun days and annual celebrations.
• Save money - as well as discounts on insurance products, we’ve teamed up with some incredible retailers, hospitality providers and others to bring you discounts on your purchases, no matter where you are in Australia.
• Access to A&G’s employee reward and recognition platform, powered by Rewards Gateway - Enjoy a wide range of benefits, including personalised rewards & peer-to-peer recognition, exclusive discounts & savings across more than 600 top retailers and a comprehensive recognition program that celebrates milestones and achievements - helping you feel valued every step of the way.

About us

Auto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community.

Our range of general insurance products including Car, Motorcycle, Home, Contents Pet and Travel products are delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas, and Coles Insurance.

We’re excited about the future and we’re always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia’s best insurer! If this sounds like you, apply today.

Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.

• A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.