Business Analyst - AI Tools Rollout

• Employment Type: 6 month day rate contract - Business Analyst ( AI )
• Location: Kensington campus in Sydney NSW (Hybrid Flexible Working) minimum 2 days in the office.

About UNSW:

UNSW is a leading global university with a diverse and talented community committed to purposeful, impactful work. Ranked among the world’s top 50 universities, and a member of Australia’s group of Eight, UNSW is known for excellence in education, research and innovation.

The Business Analyst -AI position is a senior technical role responsible for activities and deliverables that bridge between the Enterprise business stakeholders and UNSW’s AI Program technical delivery teams.

This role will specifically lead the BA activities (requirements, business impacts, process changes, and stakeholder expectations) for the strategic initiative - AI Capability Enablement for Students, Staff and Researchers - OpenAI Strategic Partnership and ChatGPT-Edu Rollout program - that will deliver the OpenAI partnership contract to UNSW from September 2026.  The strategic partnership with OpenAI includes priority access to OpenAI resources for all eligible UNSW staff and students and is a priority initiative. The AI Business Analyst role will manage and facilitate the extended rollout of ChatGPT Edu across student and staff cohorts including gathering and documenting technical requirements, supporting the solution design for ChatGPT onboarding and offboarding, and managing the service uplift required to support an enterprise-wide rollout (refer attached Ownership and RACI map). 

The Business Analyst reports to the Program Manager and has no direct reports.

Specific accountabilities for this role include:

• Provide leadership, guidance, advice and business analysis quality assurance to the team assigned to the project which the Business Analyst has a role.
• During project initiation, recommend an appropriate business analysis approach, toolsets and deliverables to be adapted by the system/project owner(s).
• Gather, evaluate and document business requirements for one or more systems or process areas.
• Investigate, analyse and document business processes and the underlying business model for a system or process area and identify areas of process improvement. •
• For project engagements, develop the functional designs and specifications for particular processes or services.
• Proactively identify and document possible software improvement areas using a gap analysis methodology.
• Identifying issues, risks and benefits of existing and proposed solutions and outlining business impacts and estimate cost and business savings.
• Research 3rd party software solutions and perform in-depth analyses to assess their suitability to meet UNSW business requirements.
• Provide support to system and process owners on business processes, implement functionality, and business system capabilities.
• When required, contribute to the definition of a significant issue or business need; and, on project assignments, assist a Project Manager with the planning of business analysis services.
• Align with and actively demonstrate the UNSW Values in Action: Our Behaviours and the UNSW Code of Conduct.
• Cooperate with all health and safety policies and procedures of the university and take all reasonable care to ensure that your actions or omissions do not impact on the health and safety of yourself or others.

Who you are:

• Relevant tertiary qualifications and/or equivalent level of knowledge gained through a combination of education, training and/or experience in a similar role.
• A minimum 3 years professional experience in business systems analysis or equivalent business experience, including well-developed business and needs analysis skills.
• Knowledge and understanding of project management methods, tools and the software development lifecycle (SDLC)
• Demonstrated experience in agile ways of working and the ability to drive adoption within team.
• Knowledge and competency in the use of professional business analysis techniques and methods (e.g. Use Case Analysis, UML).
• Well-developed skills in the use of standard office toolsets including word processors, spreadsheets, drawing/diagramming tools (e.g. Visio), presentation tools (e.g. PowerPoint) and project management tools (e.g. MS Project).
• Demonstrated commitment to success in providing effective solutions to business needs.
• Excellent oral and written communication and interpersonal skills. • Demonstrated ability to build and maintain strong customer relationships with a diverse range of stakeholders.
• Proven ability to show initiative with strong analytical and problem-solving skills with the ability to work autonomously and as part of a collaborative and multifaceted team.
• An understanding of and commitment to UNSW’s aims, objectives and values in action, together with relevant policies and guidelines.
• Knowledge of health and safety responsibilities and commitment to attending relevant health and safety training

To Apply: If this is of interest to you, please submit your CV, Cover Letter and responses to the who you are section.

More Information:  https://www.jobs.unsw.edu.au/

Contact

Jen MacLachlan, Talent Partner, UNSW IT.

j.maclachlan@unsw.edu.au

Applications close: Wednesday 9th of September at 11.30pm

UNSW is committed to equity diversity and inclusion. Applications from women, people of culturally and linguistically diverse backgrounds, those living with disabilities, members of the LGBTIQ+ community; and people of Aboriginal and Torres Strait Islander descent, are encouraged. UNSW provides workplace adjustments for people with disability, and access to flexible work options for eligible staff.

The University reserves the right not to proceed with any appointment