Installation Manager

ABOUT US

Australian Outdoor Living, a family-owned and operated business, has proudly served homeowners across the nation for over 20 years, building a reputation as a trusted leader in the home improvement industry. With 6 strategically located branches nationally, we bring our expertise and high-quality products to communities across Australia.

ABOUT THE ROLE

As the Installation Manager, you will be managing and controlling all After Sales Customer Service functions to ensure the efficient and timely installation of our line of home improvement products. This is a fast-paced office position based at our Regency Park office, working alongside a team of Installation Managers for various products in our range.

 Key Responsibilities include:

• Plan, order, and schedule, all required products to ensure on-time delivery and budget adherence, while coordinating trade services for efficient installations

• Oversee procurement, stock management, and cost-effective sub-contractors, maintaining accurate records within the ERP system

• Manage job costing, payment schedules, and financial reporting to ensure profitability

• Act as a primary customer contact, handling inquiries, managing warranties, and providing timely documentation for orders and installations

• Drive continuous improvement in customer service, installation, efficiency, and quality through proactive problem-solving and customer communication.

ABOUT YOU

• Previous experience in after-sales customer service dealing with retail-based customers and installation of products.

• Strong leadership and interpersonal skills with demonstrated experience in managing teams of trades people/ installers

• Great time management and problem-solving abilities.

• Ability to work under pressure and meet deadlines.

• Excellent communication skills and a customer-focused mindset.

• Current driver’s license.

• Proficiency in Microsoft Office.

WHAT WE CAN OFFER

• Competitive salary + bonuses

• Comprehensive benefits package including EAP, reward & recognition programs

• Comprehensive training, development, and support

• On-site parking

• A fun, vibrant team culture with regular social events.

• The chance to be part of a well-respected national company

 To apply, please submit your application via seek.

Please note that only shortlisted candidates will be contacted.

Australian Outdoor Living is an equal opportunity and non-discriminatory employer and encourages applicants from diverse cultures and backgrounds to apply. Applicants must have the right to work in Australia.