Sales Support — Client Engagement & Growth

Sales Support — Client Engagement & GrowthLocation: Melbourne, Northcote, VictoriaEmployment Type: Permanent, 4 or 5 days per weekRemuneration: Competitive salary + superannuation (pro rata for work days)
About the RoleDuplex and FloorBotics are seeking a proactive, organised, and customer-focused Sales Support professional to strengthen relationships with existing clients and prospective customers. Based in our Melbourne Northcote office, this is a relationship-led, business-to-business role focused on meaningful communication and reliable follow-up rather than high-pressure, transactional sales.
Key Responsibilities - Client Engagement: Maintain regular contact with existing customers to support retention, identify needs, and offer training or service solutions. - Lead Nurturing: Respond promptly to incoming enquiries, follow up warm leads via phone and email, and qualify opportunities. - Appointment Setting: Coordinate demonstrations, consultations, and follow-up meetings for the sales and technical teams. - CRM & Sales Coordination: Maintain accurate client records and pipeline stages in our CRM, assist with quote follow-ups, and ensure smooth handovers to the sales team. - Customer Insight: Capture feedback and shared insights to improve the overall customer experience.
About You - Experience in sales support, inside sales, account coordination, customer success, or a similar client-facing role. - Strong phone, email, and written communication skills. - A proactive, persistent, and respectful approach to client follow-up. - Experience in managing tasks and sales pipelines. - Excellent organisation, attention to detail, and a collaborative mindset. - An interest in learning about commercial equipment and robotic systems (prior industry experience is welcome but not essential).
What We Offer - A flexible part-time or full-time 5-day work week in our Melbourne office. - Structured product training and supportive colleagues. - Opportunities to progress into broader sales, account management, or customer success roles.
How to ApplyPlease submit your CV and a short cover letter explaining your experience in sales support or customer service, and why you enjoy building client relationships.
Please include Sales Support — Client Engagement & Growth in the subject line of your application.