Senior Mining Service Manager, Aftermarket

Founded in 1943, XCMG is a multinational corporation with the most comprehensive range of competitive, influential products in the construction machinery industry. Our mission  is to Empower Solid Future by providing complete sets of engineering equipment and solutions for global customers. It is the enterprise with the most complete categories and complete sets in the world's construction machinery industry. As of now, XCMG has retained its No.1 position in China's construction machinery industry for 35 consecutive years and is ranked NO.3 in the global construction machinery industry. Today, we sell products in over 190 countries and regions worldwide. We drive enterprises to smart, sustainable, and efficient solutions through technological innovation and excellent management solutions.

Job Overview

XCMG Australia is seeking an experienced Senior Mining Service Manager, Aftermarket with strong mining equipment experience to lead and grow its national aftermarket business across service, spare parts, warranty, technical support, commissioning and lifecycle solutions.

This is a senior leadership role with overall responsibility for the commercial performance, customer support capability and long-term growth of the aftermarket business, with a particular focus on supporting XCMG’s growing mining equipment fleet and major mining customers across Australia.

The role will establish a scalable aftermarket operating model supporting customers from pre-delivery planning and commissioning through customer handover, ongoing service and equipment lifecycle support.

The successful candidate will bring strong mining equipment OEM aftermarket / after-sales experience, commercial and P&L leadership, major customer management capability, and a proven track record of building teams, systems and service networks.

Key Responsibilities

1. Aftermarket Strategy, P&L & Business Growth

• Own and execute the national aftermarket strategy, with accountability for revenue, profitability, budgets, customer retention and overall business performance.

• Develop and grow aftermarket revenue across service, spare parts, warranty, maintenance and lifecycle solutions, particularly across major mining customers and strategic accounts.

• Establish commercial targets, KPIs and performance reporting, providing clear recommendations and strategic updates to the CEO.

2. Service, Technical Support & Customer Experience

• Lead the national service, technical support and commissioning capability, ensuring safe, responsive and commercially effective support to mining customers.

• Establish service standards, resource models, technical escalation processes and performance measures to support equipment availability and customer satisfaction.

• Take ownership of major customer escalations and critical technical or operational issues, coordinating effectively with customers, internal teams and XCMG factories.

3. Parts, Warranty & Lifecycle Support

• Develop and manage the national spare parts strategy, covering inventory, availability, supply performance, pricing and commercial optimization.

• Establish robust warranty governance, claim management and cost controls, using field data and recurring failures to drive corrective action with factories and engineering teams.

• Develop lifecycle support and maintenance solutions that improve customer retention, equipment performance and long-term aftermarket revenue.

4. Major Mining Projects & Aftermarket Readiness

• Ensure aftermarket requirements are incorporated into major mining equipment projects from early planning through delivery, commissioning, customer handover and ongoing operational support.

• Define the required service resources, parts, training, technical support, warranty arrangements and customer support processes before equipment enters operation.

• Work closely with Sales, Projects and customers to ensure a smooth transition from equipment delivery into long-term aftermarket support.

5. Organization, Systems & Strategic Partnerships

• Build and lead a high-performing aftermarket organization, establishing the appropriate structure, capabilities, systems, SOPs and KPIs.

• Develop and manage service partners, contractors and suppliers to build a scalable national support network where required.

• Establish effective Australia–China interfaces with XCMG Headquarters, factories and engineering teams, ensuring Australian mining customer requirements are clearly communicated and resolved.

• Drive standardization, digitalization and continuous improvement across the aftermarket business.

Requirements

• Significant senior leadership experience within a mining equipment OEM, heavy mobile equipment or closely related mining equipment environment.

• Proven direct responsibility for aftermarket, after-sales or service business operations, with demonstrated accountability for revenue and profitability.

• Strong practical understanding of service, spare parts, warranty, commissioning, technical support and equipment lifecycle management.

• Demonstrated experience building, scaling or transforming an aftermarket organization, including systems, processes, teams and service networks.

• Proven ability to manage major mining customers, strategic accounts and complex customer escalations.

• Experience leading technical/service teams and managing external service partners or contractors.

• Strong commercial capability, including budgeting, forecasting, pricing, cost control and business development.

• Strong understanding of the Australian mining industry, mining site operations and the commercial drivers of heavy mining equipment availability and lifecycle support.

• Experience working with international OEMs is highly desirable.

• Strong leadership, communication, negotiation and stakeholder management skills.

The successful candidate will bring strong OEM/heavy equipment aftermarket experience, commercial and P&L leadership, customer management capability and a proven track record of building teams, systems and service networks.