Customer Success Manager

Help schools achieve better outcomes for students. At Tes, we are looking for a Customer Success Manager to partner with K-12 schools across Australia, helping them maximise the value of solutions that support student wellbeing, student success, and school operations. You will own a portfolio of customers, acting as a trusted advisor to school leaders and key stakeholders. From driving adoption and strengthening relationships to identifying growth opportunities and supporting renewals, you'll play a key role in helping customers achieve long-term success while contributing to the continued growth of Tes. If you are passionate about building meaningful customer relationships, driving customer outcomes, and making a genuine impact in education, we'd love to hear from you. What You'll Do Manage and grow a portfolio of school customers across Australia. Build trusted relationships with school leaders and key stakeholders. Drive product adoption and help customers achieve measurable outcomes. Lead strategic customer reviews and success planning conversations. Proactively identify and mitigate retention risks. Identify and develop upsell and cross-sell opportunities within your customer portfolio. Monitor customer health, engagement, and sentiment to improve customer outcomes. Maintain accurate customer records, account activity, and opportunity forecasting in Salesforce. Collaborate closely with Sales, Onboarding, Professional Services, Support, Product, and Marketing teams to deliver an exceptional customer experience. What You'll Bring Experience in Customer Success, Account Management, or a similar customer-facing role. A proven track record of retaining and growing customer accounts. Experience managing stakeholder relationships and influencing decision-makers. Strong communication, problem-solving, and relationship-building skills. Experience working within a SaaS, technology, or EdTech environment. A proactive, customer-focused, and commercially minded approach. Knowledge of the Australian K-12 education sector will be highly regarded. Current Working with Children Check (WWCC), or the ability to obtain one prior to commencement.  Why Join Tes? Join a global organisation making a real difference in education. Work directly with schools and education leaders across Australia. Own strategic customer relationships and influence customer success outcomes. Be part of a collaborative, supportive, and high-performing team. Enjoy the flexibility of a hybrid working environment. Contribute to solutions that help educators and students thrive. About Tes Tes is a global EdTech leader, on a mission to empower schools and educators to deliver impactful, inspiring learning experiences worldwide. We understand the unique challenges faced by schools, and our ecosystem is specifically designed to address these needs head-on. Why Tes Our intuitive technology streamlines complex tasks, enhances learning experiences, and alleviates the administrative burdens that often overwhelm schools. By working closely with schools, we provide up-to-date resources, expert guidance, and a technology ecosystem dedicated to innovation and excellence in education. Empowering Educators Worldwide Whether simplifying administrative workflows, creating dynamic classrooms, or advancing professional development, Tes is the trusted partner for schools worldwide. Join the hundreds of schools already benefiting from the Tes ecosystem. Together, we empower educators to achieve more, ensuring every student thrives in a supportive, well-managed learning environment. With Tes, excellence in education is not just a goal – it's a sustainable and rewarding reality. For more information, visit www.tes.com. Ready to help schools unlock better outcomes through technology? Apply now and join us in shaping the future of education.