Hotel Services Coordinator

Full-time Hotel Services Coordinator – Aged Care

Lead services that make a genuine difference to residents’ daily lives.

NoosaCare is seeking an experienced and people-focused Hotel Services Coordinator to coordinate the delivery of high-quality catering, housekeeping, laundry and maintenance services.

This is an opportunity for an accomplished hospitality or hotel services professional to bring their operational expertise into a purposeful aged care environment, where the quality of everyday services directly influences residents’ comfort, dignity and wellbeing.

About the Role

Reporting to the Chief Operations Officer, you will coordinate our multidisciplinary hotel services teams, helping to build a connected and accountable service culture focused on residents’ needs and experiences.

You will oversee service quality, workforce coordination, compliance, procurement and continuous improvement, ensuring hotel services operate safely, efficiently and in accordance with the Strengthened Aged Care Quality Standards.

The position works predominantly Monday to Friday, with limited weekend and after-hours requirements, offering an attractive balance for an experienced hotel services professional.

What You’ll Do

• Coordinate and support catering, housekeeping, laundry and maintenance teams to deliver safe, reliable and resident-focused services.
• Build a positive and collaborative culture founded on accountability, respect and teamwork.
• Ensure hotel services meet relevant aged care, food safety, workplace health and safety, and organisational requirements.
• Oversee workforce planning and rostering to maintain appropriate and efficient service coverage.
• Coordinate procurement, budgets, contracts and supplier relationships.
• Coach and develop team leaders and employees, supporting engagement, capability and performance.
• Work collaboratively with clinical and operational leaders to ensure hotel services contribute to residents’ overall care and quality of life.
• Support accreditation, service reviews and continuous improvement initiatives.
• Listen and respond to resident feedback, preferences and changing service needs.

Why Join NoosaCare?

• Join a values-driven, community-based organisation focused on resident wellbeing.
• Access salary packaging of up to $15,990 per year, plus up to $2,650 for meals and entertainment.
• Coordinate services that make a visible difference to residents’ everyday experiences.
• Work in a beautiful Sunshine Coast location with strong community connections.
• Enjoy a predominantly Monday-to-Friday role with limited weekend and after-hours work.

Apply Now

If you are an experienced, people-focused coordinator who is passionate about service excellence and creating positive experiences, we would love to hear from you.

Join a team that values respect, care and community while making a meaningful difference in the lives of older people.

Successful applicants must satisfy applicable aged care worker screening requirements. This includes holding an eligible police certificate and maintaining this every 3 years.