Intake Officer - Aged Care

Aged Care Services Intake Officer

• Aged Care Services | Western District Health Service
• Part Time – 48 hours per fortnight (Permanent)
• Hamilton, Victoria
• $35.14 per hour + Superannuation + Salary Packaging Benefits
• Join a growing team supporting older people to live independently and safely at home

Help people access the support they need to live well at home

Western District Health Service is seeking a compassionate and organised Aged Care Services Intake Officer to join our Aged Care Services team. This role is based in Hamilton and supports clients across the Support at Home Program, Commonwealth Home Support Programme (CHSP) and Home and Community Care Program for Younger People (HACC-PYP).

As the first point of contact for many clients entering our services, you will play a vital role in coordinating referrals, conducting assessments, developing care plans and connecting people with the supports they need to maintain their independence, wellbeing and quality of life.

This is an exciting opportunity for someone who enjoys building relationships, working collaboratively and making a genuine difference in the lives of older people and their families.

What You'll Be Doing

Client Assessment & Care Planning

Conduct comprehensive client assessments to identify individual goals, needs, preferences and risks, developing person-centred care plans that support independence and wellbeing.

Intake & Service Coordination

Manage referrals across the Support at Home Program, CHSP and HACC-PYP, ensuring services commence within required timeframes and clients receive timely access to appropriate supports.

Client & Family Engagement

Build positive relationships with clients, families, carers and representatives, providing information, guidance and support throughout the intake and assessment process.

Care Plan Reviews

Monitor changing client needs through regular reviews and implement adjustments to services and care plans to ensure ongoing quality outcomes.

Documentation & Systems Management

Maintain accurate client records, care plans, budgets and service documentation using systems including My Aged Care, eSAH, PRODA and other client management platforms.

Collaboration & Quality Improvement

Work closely with internal teams and external service providers to coordinate service delivery while contributing to continuous improvement initiatives and best-practice service outcomes.

What You Bring

• Previous experience in aged care, community services, intake, assessment, care coordination or a related field (desirable but not essential)
• Strong interpersonal and relationship-building skills
• Excellent written and verbal communication abilities
• Demonstrated ability to conduct assessments and develop person-centred care plans
• High level organisational skills and attention to detail
• Confidence working with client management systems and electronic records
• Ability to manage competing priorities and meet deadlines
• Sound problem-solving and decision-making skills
• Understanding of aged care principles and client-centred practice
• Ability to discuss service costs and client contributions professionally and sensitively
• Commitment to continuous learning and professional development
• Current Driver's Licence
• Current Police Check (or willingness to obtain)
• Rights to work in Australia

Why Join Western District Health Service?

About Us

Western District Health Service (WDHS) is committed to delivering high-quality, person-centred healthcare and community services across the Southern Grampians and Glenelg Shire. We pride ourselves on our strong culture of teamwork, collaboration and community connection.

Guided by our values of Integrity, Innovation, Collaboration, Accountability, Respect and Empathy, we foster a diverse, inclusive and supportive workplace where people can thrive professionally and personally.

Discover Life in Hamilton

Located in Victoria's beautiful southwest, Hamilton offers an outstanding lifestyle with affordable living, excellent schools, vibrant community connections and easy access to the Grampians National Park and stunning regional coastline.

To learn more about WDHS, visit: https://wdhs.net/v2/about-us/

To explore the region, visit: https://wdhs.net/v2/home/careers/community-information/

What We Offer

• Salary packaging benefits
• Flexible and supportive work environment
• Ongoing professional development opportunities
• Comprehensive orientation and training
• Collaborative multidisciplinary team culture
• Opportunity to make a meaningful difference in the lives of older people and their families
• A workplace that values inclusion, diversity and belonging

Interested?

For more information, view the Position Description: link.

For a confidential discussion, contact Michelle McGrath, Acting Aged Care Services

Manager on (03) •••• •406 or via email on ••••@wdhs.net

How to Apply

To apply via our careers page, commence your application by completing the form below and selecting "Next" to continue.

If applying through SEEK, simply click "Apply" and follow the prompts.

Applications must include:

• A current resume
• A cover letter outlining your suitability for the role

Applications close: 15th of September 2026

Applications will be reviewed as received. Early applications are encouraged.

Western District Health Service is proud to be an Equal Opportunity Employer, committed to fostering a diverse, inclusive and culturally safe workplace where everyone feels valued and respected.

We encourage applications from Aboriginal and Torres Strait Islander peoples, members of the LGBTIQA+ community, people from culturally and linguistically diverse backgrounds, and people living with disability.

If you require support or adjustments during the recruitment process, please contact our People & Culture team.

Successful applicants will be required to hold or obtain the relevant mandatory checks and meet WDHS compliance requirements as a condition of employment.